Water Running Constantly From Shower-head and Hand-held.

[Hank A]

Custom shower new construction house. Plumber installed Delta R22000 Multi-Choice Diverter. See pic. Outlet 1 to shower-head. Outlet 2 to handheld. Outlet 3 plugged. In rough-in pic, handheld elbow is on left. The handheld, not shown, will be mounted on blocking above elbow. Shower-head, not shown, will be above the Delta rough-in valve. Delta T27897 Trim with 3 setting diverter installed. Delta cartridge RP51918 was installed. Problem is: No matter which setting, (See PDF), the diverter handle is on: 1st position, 2nd position, or 3rd position: BOTH the shower-head and handheld run water at the same time. Called Delta. New RP51918 shipped and installed. Same problem occurred again. Water running from both shower-head and handheld. Plumber and I cant figure it out. Plumber has installed a number of these. Any comments would be greatly appreciated. Thanks

 

[Jadnashua]

Sometimes, you can insert the cartridge 180-degrees out...shut the water off, pull it out, and see if it will go in 180-degrees out. If it does, turn the water back on and see what happens.

 

[Sponsor]

 

[Tom bo]

Custom shower new construction house. Plumber installed Delta R22000 Multi-Choice Diverter. See pic. Outlet 1 to shower-head. Outlet 2 to handheld. Outlet 3 plugged. In rough-in pic, handheld elbow is on left. The handheld, not shown, will be mounted on blocking above elbow. Shower-head, not shown, will be above the Delta rough-in valve. Delta T27897 Trim with 3 setting diverter installed. Delta cartridge RP51918 was installed. Problem is: No matter which setting, (See PDF), the diverter handle is on: 1st position, 2nd position, or 3rd position: BOTH the shower-head and handheld run water at the same time. Called Delta. New RP51918 shipped and installed. Same problem occurred again. Water running from both shower-head and handheld. Plumber and I cant figure it out. Plumber has installed a number of these. Any comments would be greatly appreciated. Thanks
View attachment 52916

Hi Hank- did you ever solved this.. I have exactly the same problem.. no matter what setting I put the diverted on water is coming out of all options

 

[Blaine Bailey]

Hi Hank- did you ever solved this.. I have exactly the same problem.. no matter what setting I put the diverted on water is coming out of all options

Me 3! I now know my contractor f-ed up the install by capping the left outlet on a rs22000-ws. The cartridge I have will not work. I tried to use a 6 way cartridge but water flows to both the rain head and shower head regardless of diverter setting. Can someone help us PLEASE!

 

[Tuttles Revenge]

Plug right diverter port (3) (marked as 3 on rough-in box) if using a 3 function diverter

 

[Tony84]

Me 3! I now know my contractor f-ed up the install by capping the left outlet on a rs22000-ws. The cartridge I have will not work. I tried to use a 6 way cartridge but water flows to both the rain head and shower head regardless of diverter setting. Can someone help us PLEASE!

I have the same problem. I have a 6 function diverter that does not work. I get constant water on my shower head and handheld on all 6 functions. I have noticed that my handheld has little less pressure but I don’t know what that means. Also, when I put the water in hot my shower head get the hot water first and it takes a while for the handheld to get hot. Again, I don’t know what that means.

My plumber and the plumbing supply company seemed surprised like they have never heard of this. The plumbing supply company ordered me a new 6 function cartridge (Delta). I’ll let you guys know if the new cartridge fixes the problem.

 

[Blaine Bailey]

Plug right diverter port (3) (marked as 3 on rough-in box) if using a 3 function diverter

View attachment 72578

It is too late to make that change. I would have to rip out tile and wall to get to the pipes. I was told a 6-way cartridge would solve the problem. I bought one on Amazon ($85) but it did not work. Water came out of both heads regardless of the setting. That’s why I posted here looking for help as are the other two guys.

In the meantime I purchased another 6-way cartridge from Build.com ($105) thinking that maybe the one from Amazon was a “compatible” - meaning non-OEM - cartridge that was worthless.

I installed the OEM cartridge from Build.com and I now have a properly functioning 3-way diverted! Granted the dial turns to 3 other positions that don’t function but I can live with that. With the diverted at the “noon” position (straight up) the rain head has full pressure. At the 2 o’clock position I get flow to both the rain head and traditional shower head on the back wall. At the 4 o’clock setting I get flow only from the standard head on the back wall.

It will turn to the 8 & 10 o’clock position but there little to no flow from either head. Problem solved well enough for me. For what it is worth, the OEM was more difficult to install for this DIY-er, When installing it, it took more effort to line up the cartridge making me think that perhaps my installation was part of the problem with the cheap cartridge I got from Amazon.

I hope this will help someone who is experiencing a Delta diverter problem similar to what we’re dealing with.

 

[Tuttles Revenge]

So probably the original got damaged by heat or some other external force.. then the amazon replacement was counterfeit, which seems to be a big problem buying online lately.

 

[Tony84]

Custom shower new construction house. Plumber installed Delta R22000 Multi-Choice Diverter. See pic. Outlet 1 to shower-head. Outlet 2 to handheld. Outlet 3 plugged. In rough-in pic, handheld elbow is on left. The handheld, not shown, will be mounted on blocking above elbow. Shower-head, not shown, will be above the Delta rough-in valve. Delta T27897 Trim with 3 setting diverter installed. Delta cartridge RP51918 was installed. Problem is: No matter which setting, (See PDF), the diverter handle is on: 1st position, 2nd position, or 3rd position: BOTH the shower-head and handheld run water at the same time. Called Delta. New RP51918 shipped and installed. Same problem occurred again. Water running from both shower-head and handheld. Plumber and I cant figure it out. Plumber has installed a number of these. Any comments would be greatly appreciated. Thanks


View attachment 52916

Hi Hank- did you ever solved this.. I have exactly the same problem.. no matter what setting I put the diverted on water is coming out of all options

So I figured out why my shower head and handheld had water coming out in all 6 functions. I hope your fix is as simple as mine.

The fix:
What I didn’t realize was that the two keys/teeth (2 of them) located on the cartridge exterior shell were not aligned with the groves (2 of them) located on the valve. This caused the three holes on the cartridge not to have a perfect seal. What I would tell everyone is that when these parts are NOT aligned they feel like you have perfect fit. I’ve posted pictures to show the keys and groves you need to align. Hope this solves your problem.

 

[Adam B]

So I figured out why my shower head and handheld had water coming out in all 6 functions. I hope your fix is as simple as mine.

The fix:
What I didn’t realize was that the two keys/teeth (2 of them) located on the cartridge exterior shell were not aligned with the groves (2 of them) located on the valve. This caused the three holes on the cartridge not to have a perfect seal. What I would tell everyone is that when these parts are NOT aligned they feel like you have perfect fit. I’ve posted pictures to show the keys and groves you need to align. Hope this solves your problem.

I joined to say....Thank you!
This is exactly what my plumber did
I was told my cartridge was defective and to order new one and he would install it.
So I took it apart and found the grey plastic had moved in reference to the lower line up pin on the brass portion of the cartridge. I rotated the gray piece to line up the brass pin and the gray plastic notches and tightened the nut. Turned the water on and the diverter....diverted!!
Cheers!