Toto Washlet S350e Auto Open Repair

Discussion in 'Toilet Forum discussions' started by koa, Mar 13, 2019.

  1. koa

    koa In the Trades

    Joined:
    Apr 12, 2005
    Location:
    Honolulu, Hawaii
    My washlet will not auto open anymore. I believe the gear or drive mechanism got stripped when a friend went into the bathroom to help his wife who has dementia. Probably sat on the lid or blocked it from opening. I didn’t want to bring it up to him so trying to figure out the cheapest best way to repair. Everything else works except the oscillating button on the remote is broken off on inside of remote. I actually found and bought a used S350e that has cosmetic issues, missing a base plate and water T connector but otherwise works fine. I just swapped out the two units to check and everything works great. My options appear to be send my broken one in to Toto repair not knowing what it would cost or how good they are. I’m assuming good but expensive. Also I’m sure I need to pay shipping both ways. Or to attempt a repair by switching out parts with working one. My original is beige and new used one is white. I’m pretty handy but can’t find anything online as to how to take them apart and what lies beneath the cover. Does anyone have any experience with Toto repairing a Washlet or taking one apart that could offer some advice? Thanks!
     
  2. koa

    koa In the Trades

    Joined:
    Apr 12, 2005
    Location:
    Honolulu, Hawaii
    Replying to my own post but maybe it might help someone else. Called Toto tech (888) 295-8134 ex #4. They are sending out a prepaid shipping box. There is a flat fee of $175 to fix the unit and check it out. At least there’s no shipping charges.
     
    Last edited: Mar 14, 2019
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  4. Terry

    Terry Administrator Staff Member

    Joined:
    Aug 17, 2004
    Occupation:
    Plumber
    Location:
    Bothell, Washington
    Thanks for that update.
    A customer of mine a few blocks away did that with his Neorest that I had sold and installed for him. We took the top part off, shipped it off and when it came back put it back on.

    The funny thing is that his father knew my father and he had stayed at our condo in Whistler for a long weekend one ski season. That was decades ago. Kind of cool though, as I still go up for at least one trip every year.
     
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