Herrada
New Member
A few years ago, in part due to the recommendations here, I installed a TOTO Aimes One Piece High Efficiency CEFIONTECT Toilet. Nice design. Works pretty well. For the price I expected quality. I installed the toilet in a guest bath that is rarely used. It is not flushed very often at all. So water sits in the bowl. Today I found the the finish of the bowl below the waterline (under the water), is no longer shiny and smooth. It is rough as if it has been eaten away. Now the water from our water company here isn't perfect, but it isn't out of the ordinary. I am VERY surprised that after a couple of years that the CEFIONTECT finish hasn't held up at all. The fairly basic, 10-year + old toilet in the other bath is still smooth, and shiny. Clearly, to my thinking, the finish on the Toto toilet was defective. So, I take a look at the warranty. Toto, apparently, only has a 1-year warranty on their toilets. I have essentially paid $600+ for a maybe 60 flushes, and now have to get a new toilet (I assume there is no way to "fix' this). Is there any reason to get another Toto?? I note that American Standard has a 10 year warranty on their toilets (which seems reasonable for something that should last 20+ years). How does Toto respond to problems like this? What kind of company are they? This clearly should not happen. The porcelain finish (CEFIONTECT or other) should last A LOT longer than a about 3 years of limited use. Very disappointing.