Toto Promenade G-Max vs E-Max

Discussion in 'Toilet Forum discussions' started by rarebird, Sep 13, 2008.

  1. rarebird

    rarebird New Member

    Sep 13, 2008

    I just brought home my new toto promenade and discovered that it was an eco e-max rather than a g-max. Do I return it for the g-max or is the e-max going to perform comparably? When I called to complain, the salesman said that the g-max was no longer available. I'm in the midwest where water conservation is not as dire an issue (flat rate pay, no water credit) and I think the pricing is comparable. So it all comes to performance. Hope you'all can instruct me. Thanks
    Last edited by a moderator: May 26, 2014
  2. Redwood

    Redwood Master Plumber

    Dec 15, 2007
    Service Plumber
    Give it a try and see how you like it!
    If you have problems post back and we'll tell you what to do...
    P.S. You probably won't be posting back!
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  4. Peanut9199

    Peanut9199 Customer Service Manager Plumbing Wholesale

    Apr 23, 2007
    Customer Service Manager Plumbing Wholesale
    Ontario, Canada
    The old Promenade was not available in the G-max but the new style is.
    The salesperson does not know what they are talking about.
    You should have receieve a Eco bowl and a ST423S G-max tank if that is what you asked for. If you received a ST423E than you have a E-max tank.

    If you find you don't like the E-max flush you can remove the plastic float above the flapper and it will than be a G-max.
  5. rarebird

    rarebird New Member

    Sep 13, 2008

    Just wanted to post back to happily end my story of the promenade e-max...
    Installation was easy (for the hired plumber) and it has been working flawlessly for the past few weeks. It looks beautiful in our bathroom with older fixtures. I can't compare it with it's g-max version but my fears of not enough gpf were apparently unfounded as we aren't having any flush problems. Sidebar: it did back up from too much paper usage 1 time but was resolved and has not happened again. The quick flush does take a little getting used to 'stylistically' but that's not a bad thing.
    Two little issues are 1) the interior bowl has an ledge or rim and it cast a shadow which makes the bowl appear unclean...not the best visual design element and 2) the expensive toilet seat is not very comfortable and too high for my 6' tall husband, or so he claims. I say it's fine and indeed, very quiet as advertised. I am happy with our new Toto and would recommend it without reservation. Thanks for being here as a resource.
  6. Terry

    Terry Administrator Staff Member

    Aug 17, 2004
    Bothell, Washington
    I just picked up a few of the Promenade 1.6 gallon toilets with G-Max for the Seattle area.
    It should look nice in older style homes.

    Last edited: May 26, 2014
  7. cattledog

    cattledog New Member

    Jan 29, 2006
    Portland, Oregon
    e max flapper

    Does anyone know a source for the e max flapper. I would like to replace a gmax flapper on an ultramax. The e max flappers are not available in Terry's on-line store, and I haven't seen another source.
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