TOTO Neorest 500 power issue - not turning on

[MATTHEW MCCORMACK]

I have a Neorest, which is 10 years old, that will not turn on as indicated by the power light. The GFI plug had been triggered, and when reset, the power came on for a minute and has since died. I have tested the plug, replaced the batteries in the remote, and tried the side power button to no success.

Is this a common problem with these units and is this easily diagnosed?

If so, I also need to find a supplier of replacement parts as TOTO USA wants me to ship the entire toilet from VA to CA for repairs....not very effiicient. I have replaced the Flush Valve before so am familiar with the mechanics of the toilet.

 

[Terry]

I don't know if it's common or not. The times I have called, they do want the unit shipped back to be worked on.