TOTO Neorest 500 power issue - not turning on

Discussion in 'Toilet Forum discussions' started by MATTHEW MCCORMACK, May 15, 2018.

  1. MATTHEW MCCORMACK

    MATTHEW MCCORMACK New Member

    Joined:
    May 15, 2018
    Location:
    Alexandria VA
    I have a Neorest, which is 10 years old, that will not turn on as indicated by the power light. The GFI plug had been triggered, and when reset, the power came on for a minute and has since died. I have tested the plug, replaced the batteries in the remote, and tried the side power button to no success.

    Is this a common problem with these units and is this easily diagnosed?

    If so, I also need to find a supplier of replacement parts as TOTO USA wants me to ship the entire toilet from VA to CA for repairs....not very effiicient. I have replaced the Flush Valve before so am familiar with the mechanics of the toilet.
     
  2. Terry

    Terry Administrator Staff Member

    Joined:
    Aug 17, 2004
    Occupation:
    Plumber
    Location:
    Bothell, Washington
    I don't know if it's common or not. The times I have called, they do want the unit shipped back to be worked on.
     
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