THU651N, Remove stubborn Toto toilet seat

Discussion in 'Toilet Forum discussions' started by Maureen Connors, Oct 12, 2014.

  1. Maureen Connors

    Maureen Connors New Member

    Oct 12, 2014
    It appears that I've stripped the rubber bushings on my Aquia toilet seat. There is no good way to get underneath the Aquia to get a wrench on the rubber bushing. The screw just spins, so I don't see that I can drill it out or easy-out it. Hopefully someone has a work-around for this problem. I've also posted to Toto, but haven't received a response yet.
    I would not be happy to have to remove the toilet to take care of this.

    Thanks in advance!

  2. Terry

    Terry Administrator Staff Member

    Aug 17, 2004
    Bothell, Washington
    you may not have stripped them. They unwind quite a long ways before you are able to lift them out.

    Only two screws hold the bowl in place. It doesn't take much to pull and reset those.The adapter stays in place.


    Last edited: Sep 6, 2019
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  4. RoseJacobson

    RoseJacobson Guest

    You need to unscrew it again and redo the process make sure this time you do it nicely n tightly so that you don't get any kind of issues again and again.
  5. brador

    brador New Member

    Jun 12, 2007
    New York
    For people looking this up, removing a Toto Aquia toilet seat can be a little tricky.

    The toilet comes with long bolts and rubber "bushing nuts." These bushing nuts are inserted into the seat-mounting holes, the seat is placed over the bowl so the bolt holes line up, and then the seat is fastened down with the bolts. Now, the bushing nuts are rubber with a small threaded, metal piece at the bottom. When you tighten the bolts, the metal piece is pulled up, causing the rubber to expand against the toilet until it is tight. Kinda like a molly bolt. This works quite well.

    Until, that is, you try to get them out. When you start to loosen the bolt after it's been in place for a year or two, the bolt sticks to the threaded metal piece and the rubber bushing nut is not tight enough to hold it still. So the rubber bushing starts spinning around and you get nowhere.

    So grab the seat assembly near the bolt and pull up with one hand as you loosen the bolt with the other hand. Keep pulling up as you loosen. Alternate sides as you make a little progress. This puts pressure on the bushing, generally enough to hold it still while you unscrew. At some point you may have to work a pair of pliers around a recalcitrant busing to hold it still. But do so gently, maybe wrapping a little masking tape around the jaws of the pliers, so the bushing isn't torn up. If you get you fingers in there to hold it, all the better.

    Before replacing, clean the bolt and bushing thoroughly, but do not use any petroleum-based lubricant, as that will quickly eat up the bushing.
  6. jadnashua

    jadnashua Retired Defense Industry Engineer xxx

    Sep 2, 2004
    Retired Systems engineer for defense industry.
    New England
    Maybe a little bit of silicon plumbers grease on the threads might help long-term before installation. Or, maybe some anti-seize compound (if it says okay for rubber).
  7. Nothandy44

    Nothandy44 New Member

    Jul 22, 2016
    We have a new toilet seat and new bolt. We have been trying for 2 hours to get the old bolts out, to no avail. Worst design ever and will never purchase another Toto toilet!
  8. Terry

    Terry Administrator Staff Member

    Aug 17, 2004
    Bothell, Washington
    If you have the rubber anchors with the metal screw, just push the old one through and forget about it.
    Then insert the new anchor with screw.
  9. wjcandee

    wjcandee Wise One

    Apr 27, 2012
    New York, NY
    We're not the manufacturer so you can take the stupid threats elsewhere.

    It's a toilet seat. You are "not handy". How about you just learn how to do it so it will be easy next time, what do ya say?

    You're much better off with the "horrible design" (of the seat anchors) than a toilet that doesn't flush well or has the important innards break easily or be hard to repair. Toto's design as far as those important things is excellent. There are zillions of Aquia fans out there for that very reason. And that's the reason that Terry sells a lot of Aquias to repeat Aquia customers. They put one in, and call and order more after they have used it.
  10. Gary Swart

    Gary Swart In the Trades

    Sep 1, 2004
    Yakima, WA
    There is a toilet and seat that might be just right for you. It's a older design and has been around for years. Never clogs, seat works just fine. It's called an outhouse. Real water saver too.
  11. yourpalsal

    yourpalsal New Member

    Aug 14, 2020
    Los Angeles, CA
    I have these rubber toggle bolts in my Toto seat installed 14 years ago. I turned and turned, lifted the seat assembly as I turned etc. They would not come out. But I did get a certain amount of “slack” in the process and then I did something a plumber would never do, and I can’t even recommend: crowbar. I didn’t damage the seat or the toilet, thank God, and I got the bolts out. One looks reusable, the other fell apart. Good news is the bolts are available on Amazon with one day prime.
  12. Reach4

    Reach4 Well-Known Member

    Sep 25, 2013
    I think a plumber would have drilled them out. No reuse, of course.
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