Hey Guys,
Our water softener is Kinetco and we are unable to find any real information on the softener and we are unsure if our serviceman is being totally hones with us. They are the only dealer here as well. We cleaned out our bring tank boy that was nasty about 20 year old system never been cleaned. Our resin need to be changed out as well but they found that it had old resin and carbon as well. The stuff that came out was like a black muddy sludge. They did not put the carbon back in there and now we have sulfur smell that we did not have before. We have 3 tanks one is for aerator venturi, and two other tanks full of resin. The smell is still in the cold water but not in the hot water yet. It's only been two days. My questions are do we open or close the venturi system to allow more air into the aerator tank? Do we really need the carbon back into the other tanks? Also on the venturi valve we saw water dripping not pouring not shooting just like one or two drips? Is that normal?
Thanks
Our water softener is Kinetco and we are unable to find any real information on the softener and we are unsure if our serviceman is being totally hones with us. They are the only dealer here as well. We cleaned out our bring tank boy that was nasty about 20 year old system never been cleaned. Our resin need to be changed out as well but they found that it had old resin and carbon as well. The stuff that came out was like a black muddy sludge. They did not put the carbon back in there and now we have sulfur smell that we did not have before. We have 3 tanks one is for aerator venturi, and two other tanks full of resin. The smell is still in the cold water but not in the hot water yet. It's only been two days. My questions are do we open or close the venturi system to allow more air into the aerator tank? Do we really need the carbon back into the other tanks? Also on the venturi valve we saw water dripping not pouring not shooting just like one or two drips? Is that normal?
Thanks