Shimming a Toto Soiree

[Philip in Connecticut]

After unpacking our new Toto Soiree, I noticed that the unit seemed to be sitting a little lopsided. After checking both the floor and the unit with a level, it seems that the floor it is temporarily sitting on is level, but the toilet is not. I have to shim it up on one side an 1/8" (2 nickels) to get the unit level . I've seen a number of posts addressing the need to shim a toilet due to the floor being out of level, but it surprised me to find that the toilet itself could be lopsided (and need leveling). Should I be concerned at all about this, or just shim (with the plastic/composite shims) at a few points along the side of the unit, caulk, and be done with it.

 

[Gary Swart]

Much has been written on this forum about Toto's excellent quality control, but taking what you report as accurate, it would appear that there was a slip up in this case. I would take the toilet back and get another one.