I dislike Sears and State. I dislike them more now.
3 years ago I purchased a Sears 40 Gal. Tall W/H. They took all the info from me and inputed it into the puter and said that all that was needed for warranty purposes. Phone, address, and name and heater Mod.#. Reason for the purchase was that it was the only size diameter (17.5") that would fit in the hole.
Fast forward 3 years. Customer calls me and tells me the heater is leaking. I check and the tank is leaking, onto kitchen floor. No pan due to no room for one. I call Sears. Spent almost 2 hrs. on phone, on hold for most of it. First was told that Sears had to come out to verify the leak and they would be out Nov.2. Told them that can't happen floor will be ruined. After expressing my unhappiness they transfer me to the person at State W/H that handles the Sears line. State told me that the W/H couldn't be warren teed unless I could FAX them the receipt from when it was purchased. I don't have it / can't find it. I called Sears and found that they have all the warranty info but there is no way for them to copy it and get it to me so I can FAX it to State. Sears and State also have no way to trade warranty info. Call ended Sat night.
I called Sears back this AM and gave them the direct # of the Sears / State water heater person so info. can be traded. I am waiting for a call back.
This is a nightmare. I will never again buy a Sears / State water heater.
To be continued.........
3 years ago I purchased a Sears 40 Gal. Tall W/H. They took all the info from me and inputed it into the puter and said that all that was needed for warranty purposes. Phone, address, and name and heater Mod.#. Reason for the purchase was that it was the only size diameter (17.5") that would fit in the hole.
Fast forward 3 years. Customer calls me and tells me the heater is leaking. I check and the tank is leaking, onto kitchen floor. No pan due to no room for one. I call Sears. Spent almost 2 hrs. on phone, on hold for most of it. First was told that Sears had to come out to verify the leak and they would be out Nov.2. Told them that can't happen floor will be ruined. After expressing my unhappiness they transfer me to the person at State W/H that handles the Sears line. State told me that the W/H couldn't be warren teed unless I could FAX them the receipt from when it was purchased. I don't have it / can't find it. I called Sears and found that they have all the warranty info but there is no way for them to copy it and get it to me so I can FAX it to State. Sears and State also have no way to trade warranty info. Call ended Sat night.
I called Sears back this AM and gave them the direct # of the Sears / State water heater person so info. can be traded. I am waiting for a call back.
This is a nightmare. I will never again buy a Sears / State water heater.
To be continued.........