I received a quote 3 weeks ago on a water softener, and set the install date which is coming up next week. I was quoted a 32,000k metered softener made by Pacific Water Inc. which I am told has a Clack valve, I think it's also called a Sentry II system. Yesterday, the plumber texted me and said he could get me this different water softener called Novo 489HE series NVO489DF-100. Which after much digging on the internet, is manufacturered by Canature Watergroup. There is almost NO information or reviews about softeners made by Canature, and I understand they are a newer entry into the US. I have a gut feeling, and that is all I have, is a gut feeling not to trust this "Novo" system, and to go instead with the softener I was originally quoted for. I am worried about the after sale, maintenance, reliability, parts availability. Am I safer going with the Pacific Water system with the clack valve? I have to make a decision withing the next coming days. And if there's something you're not allowed to say in the forum, please PM me! Thanks so much for anyone that can provide input on this matter, I truly appreciate it.