I have several gold Pegasus faucets in my house. A vanity faucet started dripping. I'm not a plumber. I'm an engineer who likes to fix things. I went to Ace and got a valve cartridge. The cold side still dripped. I went to two plumbing supply stores. They couldn't identify the manufacturer, but suspected the valve body was the problem. I looked on line and found Pegasus was barely there. No help at all. I found out Home Depot carried Pegasus. Two of their experts finally found an HD help desk for identifying plumbing parts. They got a Pegasus tech support man to help me. He sent me incorrect parts (stem cartridges). He said the faucets were out of production and that I had destroyed the parts because I disassembled them.
The HD store manager tried to help. I searched on line and found nothing. I went to another plumbing supply store. Tried more stem cartridges, I have six now. [By the way, I may have the terms wrong since everyone used different words.] I hired a local plumber who gave up searching.
At this point, I had been searching for two and a half months. During an online search, I came across North Shore Faucets, in Morton Grove Illinois..
https://northshorefaucets.com/
Their website said they were good at identifying and finding parts. I called and talked to the owner, Aaron Kaiser. I described the valve body I was looking for and sent him a picture. I got my thread gauge out. We counted and measured. He said he thinks he has what I'm looking for. He said he'd send it to me. If it's right, I can pay him. If not, send it back. It took a while. I don't yet know where he found it. I have a call in to him. It arrived yesterday. I put it in last night. NO DRIP!!!!
I decided I needed to do something for him. How can I thank the man for doing what no one else was able to do? He is amazing!
A lot of people tried to help me. I'm thankful for them. There's more to this story, but this is the gist of it.
When I ran across this forum, I knew this is how I can thank him.
Thank you Aaron.