kool_bean
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Had a plumbing company replace a Moen posi-temp cartridge in my shower. Plumber came and was able to remove existing cartridge. Stem broke off but he was able to remove the remaining plastic housing in bits and pieces. It wasn't easy and it took some effort but final result was the cartridge was successfully removed.
Flushed out the valve and inserted a brand new cartridge but when the water was turned on nothing came out of the shower head. Tried another different cartridge, same result. With the cartridge removed and water off, he blew into the shower head arm and was not able to blow any air through. Figured there was a blockage somewhere in the valve. Tried to back flush 100 psi compressed air into the shower head arm to clear the blockage but it did not work. Concluded that the posi-temp valve would need to be replaced.
Plumber spent 2 hours working on the above process. This included calls to his boss and to Moen customer support for additional advice when he ran into the problem. His recommendation was to replace valve. I elected not to do that at that time until I could further investigate my options. In the meantime, the company charged me $200 for the 2 hours of work.
Question: Do you think this is fair? I do not deny that 2 hours were spent trying to resolve the problem but when I was expecting a functioning shower when the job was completed. Having to paid $200 and not having getting the desired result left me feeling not quite right.
Just wondering what the general thoughts are about situations like this. If the company could not complete the job even though they put in the effort, should the amount they invoice be adjusted for that? I'm not trying to discredit plumbing companies or anything like that. Just did not feel like I got anything for what I paid for.
Thanks.
Flushed out the valve and inserted a brand new cartridge but when the water was turned on nothing came out of the shower head. Tried another different cartridge, same result. With the cartridge removed and water off, he blew into the shower head arm and was not able to blow any air through. Figured there was a blockage somewhere in the valve. Tried to back flush 100 psi compressed air into the shower head arm to clear the blockage but it did not work. Concluded that the posi-temp valve would need to be replaced.
Plumber spent 2 hours working on the above process. This included calls to his boss and to Moen customer support for additional advice when he ran into the problem. His recommendation was to replace valve. I elected not to do that at that time until I could further investigate my options. In the meantime, the company charged me $200 for the 2 hours of work.
Question: Do you think this is fair? I do not deny that 2 hours were spent trying to resolve the problem but when I was expecting a functioning shower when the job was completed. Having to paid $200 and not having getting the desired result left me feeling not quite right.
Just wondering what the general thoughts are about situations like this. If the company could not complete the job even though they put in the effort, should the amount they invoice be adjusted for that? I'm not trying to discredit plumbing companies or anything like that. Just did not feel like I got anything for what I paid for.
Thanks.