While you have programmed the unit to regenerate when 20K grains capacity has been depleted, you have not stated the resin's total softening capacity (ie:32,000, 48,000, 64,000 grains) . If unsure, state the total quantity of resin (ie: 1.0, 1.5, 2.0 cu/ft). If still unsure, state the dimensions of the resin tank (ie: 9X48, 10X54, 12X52). Once we know the quantity of resin, we will likely then be able to offer some further programming recommendations.
Potassium chloride as a regenerant, is far less efficient compared to using sodium chloride, so to compensate, the hardness setting will typically need to be increased 20-25% above the compensated hardness amount.
Since you programmed hardness as 24 grains per gallon, how was that determined?
Is your water source municipal or a private well? If private well, indicate if your most recent lab test indicates if iron and/or manganese is present, and the quantity of each.
You indicate the Reserve Capacity setting is currently programmed at "75 gallons". Is this the actual average quantity of soft water your family consumes in 1-day, or otherwise, how was the 75 gallons reserve determined?
Do you have any suggestions that wouldn't require this maintenance every cycle?
Potassium chloride is significantly more temperature sensitive than sodium chloride. To reduce the effect of varying temperature causing some potassium to re-crystalize in between regeneration cycles, the BFF setting will typically be utilized since the temperature of the Brine will not change significantly from the time the water enters the brine tank, to when the Brine is drawn into the resin tank. If the location of your brine tank is within a fairly stable temperature controlled area, such as a home's basement, suggest resetting the Brine Fill to occur at the end of each regeneration cycle, which will also permit the elimination of the 120-minute delay setting.
I assume this is will be effective in reducing/eliminating your re-crystallation issue. An alternative remedy will be to switch over to using sodium chloride (salt) for the regenerant.