NaviNovice
New Member
HELP!!! I have never been so frustrated with the support I have gotten from Navien Tech Support.
My Navien NPE-240A has been installed since Jan 2021.
It has an external recirculation loop. But NO external recirculation pump. It uses the internal pump for recirculation. No Hot Button (not interested in it)
After 10 months of use. Propane fill-up for 10months usage was 400 Gals. $1000. Another month later 193 Gals.
I have had 7 calls with Navien 2nd Level Tech Support with no success.
One of the first calls, they said I needed to buy and install NaviLink to set a schedule for each day.
I Ordered one had Navien Certified Tech install it. Downloaded the App. I connected perfectly to my WiFi.
I can turn the 240A on and off with the app. If all DIP Switches are turned off, the App Scheduler disappears. So I know it is communicating with the 240A.
I set up a schedule of 7am-10am and 6pm-10pm for each day of the week.
As far as I can tell I have all settings and DIPs correct. However, the 240A does not follow the schedule. It continues to fire up and recirculate about every 15-20 minutes. It great having hot water every and any time I turn on any faucet but not worth the expense.
My Question:
Can someone please tell me what DIP Switches need to be set?
What Parameters they have set, and what their values are?
ANYTHING else that would need to be done in order to enable the 240A to follow the NaviLink schedule?
Please don't assume that "well everyone know you have to do this, or that". As I obviously don't ! :-(
Thank you in advance for any help you can provide.
Sincerely,
NaviNovice
My Navien NPE-240A has been installed since Jan 2021.
It has an external recirculation loop. But NO external recirculation pump. It uses the internal pump for recirculation. No Hot Button (not interested in it)
After 10 months of use. Propane fill-up for 10months usage was 400 Gals. $1000. Another month later 193 Gals.
I have had 7 calls with Navien 2nd Level Tech Support with no success.
One of the first calls, they said I needed to buy and install NaviLink to set a schedule for each day.
I Ordered one had Navien Certified Tech install it. Downloaded the App. I connected perfectly to my WiFi.
I can turn the 240A on and off with the app. If all DIP Switches are turned off, the App Scheduler disappears. So I know it is communicating with the 240A.
I set up a schedule of 7am-10am and 6pm-10pm for each day of the week.
As far as I can tell I have all settings and DIPs correct. However, the 240A does not follow the schedule. It continues to fire up and recirculate about every 15-20 minutes. It great having hot water every and any time I turn on any faucet but not worth the expense.
My Question:
Can someone please tell me what DIP Switches need to be set?
What Parameters they have set, and what their values are?
ANYTHING else that would need to be done in order to enable the 240A to follow the NaviLink schedule?
Please don't assume that "well everyone know you have to do this, or that". As I obviously don't ! :-(
Thank you in advance for any help you can provide.
Sincerely,
NaviNovice