Jadnashua
Retired Defense Industry Engineer xxx
I've had a saga going on for over 6 months now between Home Depot and Kohler. I've got a 6' tub, and other than custom, there aren't many companies that make bypass glass doors that size. Kohler has one in their catalog that looked nice and was about a 1/4 of what a custom one would cost from most places I checked around here (new england). Well, Kohler didn't have one in stock, nor did any of the distributors, so I had them order it anyway. It has been nothing but excuses at Kohler - they set a delivery date (this is Kohler, not HD which has its own problems), and then break it. Their excuses range from they don't have the glass, their glass distributor can't get the glass, they don't have the extrusions, to they just haven't gotten to it. Has anyone else run into this run-around from them? After this is resolved, I'd never order or buy anything from them again. I should just cancel the order, but I just hate spending 2-4x as much for something. Course, I'd have had it and installed long ago, but I've been traveling a lot and it hasn't been that big of a problem other than the annoyance of an unfinished task.
Comments?
Comments?