Hi My toilet was leaking. I called company A to raise the flange under direction for the maintenance man for my building. They said they raised the flange. But they told me to get a 10 in rough in toilet because my toilet was a 12 in.
I decided to seek the opinion of company B at the urging of my maintenance man after buying the 10 in toilet. When company B removed the toilet, they said the flange installed by company A was tilted forward and too low and said they had to raise the flange to be level with the floor. I took pictures of the flange installed by company A below.
Company B flange looked like below when they were done. Perfectly level with the floor. They had to use quick set cement with the flange to aid in raising it. It took a lot of time for them to do it because attempting to cut a 4x4 flange to be 4x3 did not work. The supervisor came in to help with this.
I contacted company A to ask for some money back since they did not raise it to be level with the floor and they said their flange was high enough and company B wasted my money. They said 1/4 to 1/2 inch below the floor is up to New York City code, and they have been plumbing for >20 years. They also said that company B's work with the quickset is going to leak.
I have looked through these forums and the consensus seems to be a flange needs to be level or just above the level of the floor. No one says it's ok for the flange to be below the level of the floor. Both companies charged me around $700 for doing this work. Which company is correct and if consensus is with company B, do I need to be more aggressive with seeking money back from company A? Also after doing some more reseach, why did neither company recommend a simple flange extender? Seems like that would have been a lot cheaper.
I decided to seek the opinion of company B at the urging of my maintenance man after buying the 10 in toilet. When company B removed the toilet, they said the flange installed by company A was tilted forward and too low and said they had to raise the flange to be level with the floor. I took pictures of the flange installed by company A below.
Company B flange looked like below when they were done. Perfectly level with the floor. They had to use quick set cement with the flange to aid in raising it. It took a lot of time for them to do it because attempting to cut a 4x4 flange to be 4x3 did not work. The supervisor came in to help with this.
I contacted company A to ask for some money back since they did not raise it to be level with the floor and they said their flange was high enough and company B wasted my money. They said 1/4 to 1/2 inch below the floor is up to New York City code, and they have been plumbing for >20 years. They also said that company B's work with the quickset is going to leak.
I have looked through these forums and the consensus seems to be a flange needs to be level or just above the level of the floor. No one says it's ok for the flange to be below the level of the floor. Both companies charged me around $700 for doing this work. Which company is correct and if consensus is with company B, do I need to be more aggressive with seeking money back from company A? Also after doing some more reseach, why did neither company recommend a simple flange extender? Seems like that would have been a lot cheaper.