I am soo happy to have found my people, since I swore i was losing my mind! I'm dogsitting and last night tried to take a shower. I fiddled with the #$%^& shower for a good 15 minutes trying to figure out how to get the water from the faucet to the showerhead. gave up, got in and just washed up using the water in the tub. FFS. Texted the doggy mom today, who told me "pull down where the water comes out" Still wasn't sure so I googled it and OH LOOK, its an invisible ring that you pull down from INSIDE the freaking faucet. Who would have known? I will say too, if i had this in my shower, and someone was staying in my house, i would have made sure to mention it. But its ok. now i can shower and all is right in the world.