drain cleaning service protocol

Discussion in 'Drain Cleaning' started by frustrated landlord, Aug 3, 2009.

  1. frustrated landlord

    frustrated landlord New Member

    Aug 3, 2009
    This question is for any drain service technicians who may be out there.

    I hired a drain cleaning service to clean out my main line and they claim they found my cap damaged when they tried to remove it. They put the piece of cap back in the cleanout and tied a rag around the cap to secure it(their story). Are they required to notify me (they didn't) of the damaged cap and/or potential problems?

    Frustrated Landlord
  2. Redwood

    Redwood Master Plumber

    Dec 15, 2007
    Service Plumber
    They should have replaced it and charged you for it. Not a good practice to leave a sewer open.
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  4. hj

    hj Moderator & Master Plumber Staff Member

    Aug 31, 2004
    Cave Creek, Arizona

    VERY few cleanout caps/plugs are NOT damaged while removing them. Unless there was additional damage, the proper thing to do is replace the cap/plug with a new one. And if there is collateral damage, the proper thing is to suggest that it be repaired while the plumber is there, or at least advise the homeowner that there could be flooding problems if it is not fixed.
  5. SewerRatz

    SewerRatz Illinois Licensed Plumber

    Nov 20, 2008
    Chicago Illinois Licensed Plumber
    Chicago, IL
    I carry clean out plugs on my truck since over 90% of them require to be cut off. So when I come across a damaged cap or have to cut one off I always replace it and add it to the bill. Now if the threads are to far gone in the clean out feral then I would of called you and informed you that the feral needs replacing and give a a quote on how much time it would take me to change it out.
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