Delta 3-way Diverter not working properly

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Dan Mellow

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Just finished a bathroom remodeling using Delta Dryden fixtures including a 3-way diverter connected to a shower head and a handheld. Position 2(shower head and handheld) & 3(handheld only) seem to work fine; however, position 1(shower head only) has nothing coming out of the shower head.

This has got me stumped because position 2 does allow water to flow to the shower head OK. A plumber did the installation and the wall is already closed so I can't verify how things were put together. Any ideas? Thanks in advance.
 

ImOld

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Could be the wrong valve as there are many combinations in this line. In other words a two instead of three port valve behind the three position trim. Or it could have been plumbed incorrectly.
 
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