Delta 1 Piece Shower Cracked, Warranty Declined

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PlumberX

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Hi, as the title states I purchased a 1 piece Delta Styla 32X32 shower unit to put in my inlaws small house. It was purchased in October 2020 from Lowes along with other supplies we were gathering to start the project. The shower unit was kept in the uninhabited, unused, unconditioned cabin. We started the project in summer 2021 and stopped in October 2021 when I climbed under house in tight crawlspace to connect the shower to plumbing. There were some snake skins under there so I decided not to go further under until weather cooled enough that snakes became inactive. At this time we had installed the shower drain fitting to enable connecting to 2 inch pvc drain pipe. Unit was still wrapped in original plastic factory wrapping. When I went back to connect a few weeks ago I saw that a crack had appeared on the shower base running from the drain to the back wall. I called up delta and spoke to a rep and then sent in requested photos and copy of receipt. He stated unit was now discontinued also asked if it was stored in unheated enviroment. I told him yes and installation book mentioned nothing about storing unit in a conditioned space. He then told me that warranty wouldnt cover the crack as I had breached the terms of the warrantys abuse and neglect clause. I then talked to a manager who firmly told me the same thing. I told her that the same thing about no mention in the install manual about these storing conditions and that more ofter than not in new house construction that showers are being installed in unheated spaces for months if not years while the houses are being built. Still no satisfaction and no offer of any reimbursement or replacement because I had been abusive to the item letting it sit there cold and alone.
I would like to know if anyone else has had this experience? How they handled it and if they had the 10 year residential warranty honored? I have found out the hard way why this item has been discontinued.
 
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John Gayewski

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Delta is usually pretty good. They probably think it got cracked when it was moved in a cold condition. Plastic doesn't like cold.
 
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