Can't use hand held shower hands free...

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ohmiss2u

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Not sure if I am missing a piece (the box, instructions, etc. all got thrown away, thankyouverymuch) but installed a Moen 3867 handheld shower with slide bar. I CANNOT get the showerhead to face down while in it's holder - it will NOT bend, so the water shoots straight across the shower instead of over me. I have called Moen several times; loosened the screw on the slider. Even tried forcing the shower head into position. The slider will move up/down and side to side on the bar, but not 'forward'(?) There doesn't seem to be any rotational device between slider and shower holder. Anyone else have this problem?
Desperate to use my new shower...Thanks in advance for any advice!!!
 

ohmiss2u

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Redwood...

You are SO cool! That did the trick - Thank you! Thank you!
 
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