Can't get water to be soft again - replaced almost everything

Discussion in 'Water Softener Forum, Questions and Answers' started by dducic, Mar 26, 2020.

  1. dducic

    dducic New Member

    Mar 26, 2020
    Hello all,

    I have a GE GXSF30H water softener system. A couple of months ago, I stopped getting soft water out of the system. Here's what I did to fix it:
    • I took it apart and saw that one of the screw stems on the valve body had broken, causing the valve body to tilt forward and not allow the cam to properly engage the motor gears. I replaced the valve body and the seals between the valve body and rotor, cleaned everything and put it back together. Still no soft water.
    • I ran a diagnostic to test the turbine, which was working fine.
    • I checked both the switch and motor to make sure they were engaged and working, which they are.
    • Since the unit is about 10 years old, I then went ahead and replaced the resin beads, along with the venturi, and then added 4 gallons of water to regenerate. Still no soft water.
    • There are no clogs in the brinewell, no leaks at any of the joints with o-rings and seals, so salt bridges, and the float assembly is working perfectly. Additionally, the control board is showing no signs of malfunctioning or errors.
    At this point, I'm not sure what else could be causing the problem but it's driving me crazy - any suggestions or recommendations would be greatly appreciated.

  2. ditttohead

    ditttohead Water systems designer, R&D

    Jan 9, 2012
    Water systems designer, R&D, Technical Director
    Ontario California
    It is a disposable unit, unfortunately it is difficult to recommend wasting time and money chasing problems on these units that were intended to be replaced regularly. Other than tearing it apart and carefully inspecting every piece of plastic, seal etc... I don't have too much advice to give. I used to work on those units but found I was chasing problems too much and customers did not want to pay for the needed repairs.
    V Scott likes this.
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  4. dducic

    dducic New Member

    Mar 26, 2020
    Ok, I had a feeling that was the case but wanted to confirm. I can probably sell the old unit for parts and get back most of the $150 I invested in it, and then install a new one.

    Thanks for the advice - much appreciated!
  5. old

    old Member

    Feb 27, 2016
    Check the distributor to valve o-ring. If it's missing or broken hard water will bypass the resin and you will never have soft water. It's a common problem on these. It's the small part# 3 in this diagram. [​IMG]
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