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Wanted to give an update on situation... I did contact Phil from Hansgrohe and he offered to have s-unions cut down to an appropriate size. Phew! I am supposed to receive the parts by the end of this week. I am glad I posted to this forum. I love the Hansgrohe fixtures I purchased and am glad...

Just got off the phone with Hansgrohe technical dept in Alpharetta Ga. They admitted the instructions were "wrong and it is unfortunate for me"... I asked the if the had any solutions -such as a shorter s-union or any ideas...was told "nope" that I "had to move the plumbing". The guy said they...

Well I found out my problem...the instructions were wrong. When I went to Hansgrohe Pro website I found instructions that show a completely different plumbing dimension. Will call Hansgrohe on Monday. Thanks anyway everyone.

Was wondering if you can help me... hubby and I are trying to install our Hansgrohe Raindance Showerpipe. We followed the instructions to the letter and we still have the s-union showing between the faucet and the escutcheons. The instructions say that the end of the s-union should extend 1...