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Thank you for your offer to help but honestly, I think it's time to pack this one out of the house and move another brand in but thank you again for your offer to help.

In reading the posts and on the net, it says that the heaters sold in the big box stores are of a lower quality than would be sold elsewhere. If that's true then I should purchase either of the 2 you suggested through a plumber? Is that how you would suggest I go? You are after all the expert...

I have a model# ND40T62-403 Flame Lock purchased 7-10-11 and it has the same problem with not staying lighted. After seeing numerous posts on the internet about the same problem, I calle Whirlpool today and was told that this model didn't have that problem and that he would be glad to explain to...