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thanks all for the informative posts. i broke down and gave up on the challenge tonight. i took the assembly out and verified that the thermocouple was intact. it moved in/out just a smidgen, but nothing meaningful and i was too nervous to bend it closer to the pilot. looking at the old...

considering the headache i've gone thru since installing the water heater monday, it seems that perhaps there is too much air for this whirlpool unit. the heat rises and escapes the room as it is supposed to. after talking to the plumber over the phone this morning, the flame being pulled away...

UGH! I'm beginning to learn that. I just got off the phone with Whirlpool Tech Support and they referred me to a "local shop" that will come out. She even gave me some "code" that will trigger the fee for service to be directed back to Whirlpool. But alas, it is after 5pm PST so it sounds...

is the thermocouple supposed to have a flame contacting it at all times? i noticed this afternoon that when the pilot is on, the flame touches the thermocouple but once the burner kicks in, the flame no longer touches the thermocouple. could this be the reason that after about 2-3 minutes...

Flame wont stay on... Of course I only find this website/thread AFTER purchasing a Whirlpool 50-Gallon 40,000-BTU Natural Gas Water Heater Item #: 285252 Model: UG1H5040T3NV from Lowes last night. Its replacing a 40g natural gas that has been in use for 15 years. I'll presume that most kinks...