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I honestly can’t remember for sure but I want to say it was facing down. It’s about 4 feet off the ground.

A plumber installed a new tankless water heater today. My previous one crapped out and blew my exhaust vent across the yard. The plumber reset the vent birdscreen elbow faceing up toward the sky. Is that correct? Seems like rain water would get in and run down into the heater’s combustion area.

Hi did you ever find the cause for this? My unit started doing this yesterday and the water starts off warm then cold then warm, etc. Also noticed a strong smell of propane and my gas meter went crazy when I opened the unit while it was calling for hot water.