Firethorne
New Member
We purchased the Fleck 5810 XTR2 in 2020, after receiving recommendations from this page. Due to Covid, we did not actually hook it up until last month. Upon hooking it up, setting the programming, filling up 3 bags of salt, the regen cycle would continue to get stuck in either backwash and draw. Repeating again and again. I have a water leak alert and it was going crazy, I was alerted that my water usage was 150 gallon per hour. So we unplugged it, called the place where we purchased it from and they helped me troubleshoot and even taking it apart. Finally they decided that the 5810 valve is bad, and since it has been discontinued only after coming out for a while, they suggested me not to buy another 5810 but to go instead with the true and tested 5600sxt. My riser tub would be from 1.25 inch to 1 inch, in order to go with the 5600sxt.
My question is, does this not fall under warranty? I would think this is a defective product, please correct me if I'm wrong. I have also scoured FB pages and this page even, to come up to a conclusion that the 5810 was a dud. I am sure there are many people out there who have had luck with this, but I am not in that group. Truly disappointed with this. I called a few water softener technicians who said they would try to repair it, only to sell me with thei r own products. Only one that told me to go with a Clack, as Clack is a better product than Fleck.
The store that I purchased it from is called Aplus water, and they have been excellent, in terms of customer service, even 2 years after purchase. So I don't know where to go from here.
My question is, does this not fall under warranty? I would think this is a defective product, please correct me if I'm wrong. I have also scoured FB pages and this page even, to come up to a conclusion that the 5810 was a dud. I am sure there are many people out there who have had luck with this, but I am not in that group. Truly disappointed with this. I called a few water softener technicians who said they would try to repair it, only to sell me with thei r own products. Only one that told me to go with a Clack, as Clack is a better product than Fleck.
The store that I purchased it from is called Aplus water, and they have been excellent, in terms of customer service, even 2 years after purchase. So I don't know where to go from here.