Nebulus
New Member
Possible Design Flaw in Toto Drake Toilets: Consider Before Purchasing
After reading online reviews of toilets (including ones on this forum), I purchased two Toto Drake ADA toilets for a remodel of two bathrooms. After moving into the remodeled house, I have discovered a nasty problem with both toilets that does not appear to be solvable. I probably will be swapping both toilets out for different models, at a big financial loss.
First, I must say there is a lot to like about these toilets. The flushing action works really well. After being around them for a while, toilets in other houses seem to flush very slowly now.
The problem occurs when my wife uses the toilet. Urine entering the bowl splashes back onto the underneath of the toilet seat (and sometimes on her). This occurs right at the front of the seat. It is on the underneath part of the seat that overlaps the bowl. It is not a few drops. It is an amount that is large enough that you can smell it if it is not immediately cleaned from the seat. The problem occurs on both toilets.
I contacted Toto support about this problem. As I had installed Bemis (Mayfair) seats, they suggested the seat may be the problem. They sent a complimentary Toto seat at no cost, which I appreciate. However, the result is the same with the Toto seat. May I also say as a side note, the Mayfair seat is a much better seat than the Toto one.
I am currently working with Toto as well as the dealer to resolve this problem. However, I am worried that I will be stuck with two toilets that need to have the seat cleaned each time they are used. Since I paid a premium for these, I obviously do not expect to have to do this. It is very inconvenient. I was assured by Toto that the Drake design has been around for a long time, and that they just don't receive complaints like this. I suspect that most people will not have this problem. However, some people do. My wife has never had a problem like this with any other toilet, and I can assure you that she is perfectly capable of using a toilet correctly. I have found a few other internet posts reporting the same problem. I feel compelled to report this problem, so others can consider this fact before buying a Toto Drake toilet.
After reading online reviews of toilets (including ones on this forum), I purchased two Toto Drake ADA toilets for a remodel of two bathrooms. After moving into the remodeled house, I have discovered a nasty problem with both toilets that does not appear to be solvable. I probably will be swapping both toilets out for different models, at a big financial loss.
First, I must say there is a lot to like about these toilets. The flushing action works really well. After being around them for a while, toilets in other houses seem to flush very slowly now.
The problem occurs when my wife uses the toilet. Urine entering the bowl splashes back onto the underneath of the toilet seat (and sometimes on her). This occurs right at the front of the seat. It is on the underneath part of the seat that overlaps the bowl. It is not a few drops. It is an amount that is large enough that you can smell it if it is not immediately cleaned from the seat. The problem occurs on both toilets.
I contacted Toto support about this problem. As I had installed Bemis (Mayfair) seats, they suggested the seat may be the problem. They sent a complimentary Toto seat at no cost, which I appreciate. However, the result is the same with the Toto seat. May I also say as a side note, the Mayfair seat is a much better seat than the Toto one.
I am currently working with Toto as well as the dealer to resolve this problem. However, I am worried that I will be stuck with two toilets that need to have the seat cleaned each time they are used. Since I paid a premium for these, I obviously do not expect to have to do this. It is very inconvenient. I was assured by Toto that the Drake design has been around for a long time, and that they just don't receive complaints like this. I suspect that most people will not have this problem. However, some people do. My wife has never had a problem like this with any other toilet, and I can assure you that she is perfectly capable of using a toilet correctly. I have found a few other internet posts reporting the same problem. I feel compelled to report this problem, so others can consider this fact before buying a Toto Drake toilet.
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