kmack
New Member
Hello,
I bought a Fleck 7000SXT with a Clack resin tank 3 month ago (size is 64K) from affordablewater.us. Even though the house was pre-plumbed for the softener, I still hired a local plumber with experience installing softeners. After three months of use, a pretty bad leak developed where the control valve meets the resin tank. When the plumber installed the unit, the inlet and outlet pipes coming into the by-pass valve were not perfectly aligned (they were a bit too low). He had to force the bypass valve into the copper piping he created from the loop. This tilted the bypass valve up slightly, and the control valve down slightly. I called the plumber back and he said that he thinks it a manufacturer's defect and basically doesn't want to fix it.
A couple questions. Is he right? I assumed it was an installation problem given how he had to force the bypass valve and tank into place. (In fact, he snapped the o-ring that goes in between the brass connector and the bypass valve and then had to but a new one).
Second, is this an easy fix? Do I just need to buy the "O-ring - Tank Adapter Fleck 7000 Valve PN 18303-01" and replace the current one. Or do I need a completely new tank?
Unit is in by-pass mode for now while I figure this out.
Pictures attached.
I bought a Fleck 7000SXT with a Clack resin tank 3 month ago (size is 64K) from affordablewater.us. Even though the house was pre-plumbed for the softener, I still hired a local plumber with experience installing softeners. After three months of use, a pretty bad leak developed where the control valve meets the resin tank. When the plumber installed the unit, the inlet and outlet pipes coming into the by-pass valve were not perfectly aligned (they were a bit too low). He had to force the bypass valve into the copper piping he created from the loop. This tilted the bypass valve up slightly, and the control valve down slightly. I called the plumber back and he said that he thinks it a manufacturer's defect and basically doesn't want to fix it.
A couple questions. Is he right? I assumed it was an installation problem given how he had to force the bypass valve and tank into place. (In fact, he snapped the o-ring that goes in between the brass connector and the bypass valve and then had to but a new one).
Second, is this an easy fix? Do I just need to buy the "O-ring - Tank Adapter Fleck 7000 Valve PN 18303-01" and replace the current one. Or do I need a completely new tank?
Unit is in by-pass mode for now while I figure this out.
Pictures attached.