Kenmore tech support for water heaters.
Previous customer of mine that I had sold TOTO toilets to, called me about her Kenmore water heater that had been installed six years ago by Sears. It had not been heating since the 12th of December. It was now the 24th. Three techs on three separate trips from Sears had come out to work on the electric water heater. Still no heat, and the 4th appointment was set up for the 30th of the month. She was heating water on the stove to wash with.
My son Jamie and I went out there Christmas Eve day. I put my ear on the side of the tank and heard nothing. I checked the elements; something the other techs did. Checked the wiring with the diagram; that looked fine. Pulled the cover at the top and checked the wire nuts. The ends of the wires did not match up. I slide the wires until the ends matched, and wire nutted up. Flipped the breaker back on, and putting my ear to the tank, I could hear the top element working.
Three hours later she was at 125 degrees and climbing.
While I was there, I installed the T&P relief line that the original installer had left off, installed a new ball valve and marked which side was hot and cold for the next installer when this tank needs replacing. I think it's going to be me next time.
Previous customer of mine that I had sold TOTO toilets to, called me about her Kenmore water heater that had been installed six years ago by Sears. It had not been heating since the 12th of December. It was now the 24th. Three techs on three separate trips from Sears had come out to work on the electric water heater. Still no heat, and the 4th appointment was set up for the 30th of the month. She was heating water on the stove to wash with.
My son Jamie and I went out there Christmas Eve day. I put my ear on the side of the tank and heard nothing. I checked the elements; something the other techs did. Checked the wiring with the diagram; that looked fine. Pulled the cover at the top and checked the wire nuts. The ends of the wires did not match up. I slide the wires until the ends matched, and wire nutted up. Flipped the breaker back on, and putting my ear to the tank, I could hear the top element working.
Three hours later she was at 125 degrees and climbing.
While I was there, I installed the T&P relief line that the original installer had left off, installed a new ball valve and marked which side was hot and cold for the next installer when this tank needs replacing. I think it's going to be me next time.
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