Candlewood
New Member
This hotel has Toto toilets and we are having trouble with the flush mechanism. When flushing the toilet, the flapper does not pull up unless you hold the flush handle down. As a result most guests now flush it two or three times before holding it down long enough. We have tried to lengthen and shorten the chain but can't make it work consistently. We are wondering if the flapper itself is too light since it pulls up but closes too quickly before the tank can flush. Any ideas???