LLigetfa
DIYer, not in the trades
I installed the unit in 1999 and now it has started to leak a bit around the stem. I had kept all the original paperwork so I figured this would be Easy Street.
The paperwork purports it to be the T978 series and the document number on it is MB107C which I have not found online which is moot since it covers only the trim kit, not the rough-in. The rough-in document I have says MODEL-4999, document MT335F and a search turned up this document from Moen of which only the last two pages are relevant.
http://www.moen.com/shared/docs/instruction-sheets/mt304b.pdf
That document suggests the cartridge is a 1248. I also have another original sheet labeled as document MB004B that says PN1248. Still sounds easy peasy... not so.
The wife calls Moen and they send out two new cartridges but they are smaller than the originals and so don't work. The packaging has the exact same MB004B document enclosed. She calls them back to try to sort this out but Moen is at a loss as to explain the size discrepancy.
What now? It's not like there's a Moen's 'R US store we can take this cartridge to match it up.
The paperwork purports it to be the T978 series and the document number on it is MB107C which I have not found online which is moot since it covers only the trim kit, not the rough-in. The rough-in document I have says MODEL-4999, document MT335F and a search turned up this document from Moen of which only the last two pages are relevant.
http://www.moen.com/shared/docs/instruction-sheets/mt304b.pdf
That document suggests the cartridge is a 1248. I also have another original sheet labeled as document MB004B that says PN1248. Still sounds easy peasy... not so.
The wife calls Moen and they send out two new cartridges but they are smaller than the originals and so don't work. The packaging has the exact same MB004B document enclosed. She calls them back to try to sort this out but Moen is at a loss as to explain the size discrepancy.
What now? It's not like there's a Moen's 'R US store we can take this cartridge to match it up.