Re: kohler products
Posted by hj on June 07, 2003 at 10:19:06:
In response to Re: kohler products
They are not all seconds, but you have a good chance of getting a defective one from Home Depot. The defective units are never sold to regular distributors. (In fact Kohler once told me defective units never leave the factory, so I don't know how HD gets them, but I personally have seen them, usually after the customer has installed it and it doesn't work or leaks.) If the customer bought the fixtures, then the installer hsa little liability for leaking faucets, stuck shower valves, etc. That is the responsibility the customer assumes when they supply the valves. Even adjusting the shower valve temperature is not really his job in a situation like that. If the contractor/installer supplied the fixtures after the customer selected them then all the above is his responsibility, since he added a profit to the items to cover those eventualities.

: A long time ago, a plumber had once told me that the bathroom fixtures (Kohler, Standard, etc) that you purchase at Home Depot or any big home improvement store are all seconds. He said that in order to purchase quality fixtures, you need to order from the company directly. I don't know whether any of this is true or not, but we remodeled our bathroom in the late 80's with Kohler, and the contractor purchased the fixtures directly from Kohler, and they worked beautifully. They still work good as new today.

: With your problem, it seems to me like the fixtures were installed wrong, or not hooked up right. To me, it sounds like the fault lies in the hands of the plumber or contractor that installed the fixtures, not Kohler.

: Best of luck resolving your problem!

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