Re: Kohler 81100 Pressure Clean
Posted by Tom on September 01, 2002 at 15:51:45:
In response to Re: Kohler 81100 Pressure Clean
We have a "Rialto" from Kohler with the same system. It's been making a seeping sound for a while, but no water seems to be leaking. I finaly called Kohler, and got the same $100 deal. Our toilet was installed in 1993 by a contractor who has since moved out of state. Kohler said the toilets were manufactured around the flush system which was made by another company who has since gone out of business. The customer service rep highly recommended their new ingenium flushing system which is of course not pressurized. I guess we are stuck unless we get enough people to put together a suit.: We own two Kohler 81100 Pressure Clean San Raphael toilets, both of which until recently functioned perfectly (if loudly!). One of them has stopped flushing nearly completely, and apparently service parts are no longer made for this toilet, even though it's only seven years old! Upon speaking with Kohler, they offered us $100 "good faith" coupons on both toilets, which they apparently want us to replace. We understand that the Pressure Clean mechanism has exploded in homes, causing potentially major water damage. (No wonder they want us to replace both units!) We believe Kohler's offer is absurd, because these toilets would have retailed for about $900 each when they were purchased, and any quality toilet should last decades with normal maintenance, not needing complete REPLACEMENT. Our position is that, if Kohler has such a faulty product out in the marketplace, they should recall the toilets and completely replace them with a comparable product. We would like to know how other people have handled a similar situation with Kohler.




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