Kohler K3402 Rialto
Posted by Terry Love on April 06, 19100 at 13:35:53:
Our Kohler Rialto Power-Lite (8 yrs old) has started
leaking from its pressurized tank. I was told by Kohler
that this could not be fixed and I would have to buy
a new toilet. A plumber told me the same thing!
Why can't this toilet be repaired?
Kohler apparently stopped manufacturing pressurized tanks themselves and will only give us a $75 rebate if we physically take the Rialto toilet to the original place of purchase and purchase a new Kohler. This sounds ridiculous to me since they apparently knew that they had designed a toilet that was not meant to last and now I have to
1) hire a plumber to take out the faulty toilet
2)haul it down to Home Depot (who said that they don't want the toilet)
3) purchase a new toilet by a manufacturer know to make
toilets that don't last long and
4) call the plumber back to install the new toilet! Mark

Kohler recommends that homeowners call their toll free number, 888-361-8000
There are some things they can do, even if the toilet in question is out of warrantee. It's worth a try at least.

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