Gerber toilet overflow problems
Posted by Scott Grissom on February 20, 19100 at 13:14:17:
I have a newly constructed home with Gerber gravity toilets (28-972). On several occasions the toilets have backed up and the water continues to flow. If we do not recognize the problem right away then the water would flow forever!

I understand why low-flow toiletss will back up easier and that "double flushing" can help but I do not understand why the water would keep running. This just happened with our neighbor as well in their upstairs bathroom and caused thousands of dollars in damage.

Please explain and make recommendations to improve our situation.

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