Return policy for Love Plumbing & Remodel
|When you receive your merchandise||Immediately open all boxes and check for contents and damage. We must know within 2 days upon you receiving products of any damage/problems.|
|Wrong Products Received:
||If we made a mistake/error in shipping, please contact us within 2 days of receiving the product. We will then give you an RGA number and instructions on how, and where, to return the product. We will pay freight both ways and we will ship you the correct product.|
If the packaging appears damaged on the outside please refuse to accept it from the carrier. Or please make sure that when you sign the shippers proof-of-delivery slip that you include a note stating that the package is/appears damaged. If you do accept a damaged shipment please inform us immediately. We do expect you to deal with the carrier in that case. If you prefer for us to deal with the carrier we must know within two days of your receipt of the product that it was damaged. Also, if there was any internal (non-visible) damage this should be reported to the carrier (or to us) within two days of receiving the product.
|Defective Products:||Within thirty (30) days of receiving the product, if any product proves to be defective, please contact us immediately. Please do not ship back the product back to us without contacting us and receiving an RGA number and instructions first. After we receive that defective merchandise we will test it if need be, and we will ship back (at our expense) to you, a non defective, same product. After thirty days we would like for you to deal with the manufacturer. Whatever policy the manufacturer has will determine where to go from there. We supply products - we cannot warranty products after thirty days (we leave that up to the manufacturers).|
|Returns:||HOLD ONTO THE ORIGINAL BOXES.
We will only accept a
return if returned in original boxes that you received it in. WE DO CHARGE A
25% RETURN FEE. Listed
products (items that have listed prices on our web page) may be returned within
30 days of you receiving them (the products must be brand new, in perfect
condition, a perfect box and never used). We do not refund shipping
& handling charges. Returning used products, is not allowed. Please contact us if you
wish to return products (must be brand new, in perfect condition, a perfect box
and never used) and we will give you an RGA number and instructions on how and
where to ship.
Non-listed products (items that do not have prices listed on our web page and that you received a special quote on) may not be returned as we consider them special order items.
|NON UPS-able||Items may NOT be returned. Items such as tubs may not be returned. If they are defective you will either receive another or it will be repaired but we do not take tubs (and other products that had to be shipped by freight and not UPS) back.|
|Bidet Seats||Bidet seats have a one year warranty. For "Federal hygienic" reasons, refunds must be made before installation with all original packaging. Customer will be responsible for all shipping charges on returned items.|
|Returns - if you ordered wrong:||If you made an error and ordered the wrong products (from items that have listed prices on our web page and not special quoted priced products) and wish to return them, and then reorder the correct merchandise from us (we need the product back first), we will charge you a 10% return fee in that case (if done within 30 days of receiving merchandise).|
|Questions?||If you have any other return questions please contact us before placing your order.|
Plumbing & Remodel shall not be liable for
special, indirect, incidental or consequential damages.
Our liability, whether in contract, tort, under warranty, or otherwise, shall not exceed the price of the product(s) or part on which such liability is based.