(206) 949-5683, Top Rated Plumber, Seattle
Page 1 of 2 12 LastLast
Results 1 to 15 of 21

Thread: Kohler K3397EB toilet replacement or repair

  1. #1

    Default Kohler K3397EB toilet replacement or repair

    My mom has 3 Kohler toilets, model K-3397 EB. One of them has started running and bubbling continuously. Kohler has told her that the part we need, #84499 (flush valve?), isn't manufactured anymore and she'll have to buy a new toilet. I found an earlier post on this board saying it was possible to repair a Kohler with a rebuild kit. Can you tell us what we need, and if it's available anywhere? Thanks so much. Suzanna Spring

  2. #2
    In the Trades Gary Swart's Avatar
    Join Date
    Sep 2004
    Location
    Yakima WA
    Posts
    7,246

    Default

    I'd go with Kohler's advice and replace all 3 of them with Totos.

  3. #3
    Master Plumber Redwood's Avatar
    Join Date
    Dec 2007
    Location
    Connecticut
    Posts
    7,463

    Default

    Did she actually talk to Kohler at 1-800-4-KOHLER?

    There website lists K-3397 and its associated parts, but, not the K-3397PB.
    I don't know what the differences are myself put I would talk to Kohler at the number above before trashing them.

    If they are indeed a "Kohler Orphan" and there are indeed a few of them in the Kohler product line Gary's suggestion of replacing them with Toto Toilets is indeed a very good one. Toto has chosen not to have an extensive line of parts and supports its products well.

    I can't imagine why any manufacturer would have 183 different flush valves, 141 different fill valves, 78 different flappers, & 221 trip levers. With almost all of them being some kind of Rube Goldberg proprietary design there is no one including Kohler itself that skocks them all.

    IMHO Kohler is a nightmare for parts! Every other manufacturer manages to use mostly generic parts and the few proprietary parts that are readily available. What's Kohlers problem?

  4. #4
    Plumber jimbo's Avatar
    Join Date
    Aug 2004
    Location
    San Diego
    Posts
    9,001

    Default

    The 84499 is listed as "1B1X conversion kit." Per the parts diagram for the K-3397 this includes the fill valve and the flush valve. You can get replacement San Raphael flappers, and I am pretty sure that you can get a Coast 1B1X ballcock and retrofit that in.

    I don't know what the "EB" in your model is, and whether that is a variant that rules out what I mentioned above.

    In some cases in the past, when Kohler has discontinued supporting a toilet...unoffically a "recall", they would provide some sort of voucher towards purchase of a new model. Why not ask them about that.

  5. #5

    Default Kohler Toilet repair

    Thanks so much for the info. My mom did talk to Kohler at the 800 number--She was told there are (I am not kidding) 12,000 other customers in line ahead of her waiting for this replacement part for this particular toilet, and that the company who made the part #84499 has gone out of business.
    I think the EB in the toilet model name means "Elongated Bowl."

    Again, much appreciated. S

    Grigg Industries Kohler 84499 Rebuild Kit In Stock
    Attached Images Attached Images  
    Last edited by Terry; 12-04-2008 at 09:41 AM.

  6. #6
    In the Trades Gary Swart's Avatar
    Join Date
    Sep 2004
    Location
    Yakima WA
    Posts
    7,246

    Default

    You may be starting to understand why so many of the professional plumbers that frequent this forum stay away from Kohler. Sadly, there are other well known brands that are not any better and are relying on their well known name and the fact the the average person is unaware of the decline in quality the these former great brands.

  7. #7
    Moderator & Master Plumber hj's Avatar
    Join Date
    Aug 2004
    Location
    Cave Creek, Arizona
    Posts
    25,687

    Default Toilet

    I replace the fill valve with the Coast 1B-1-X and the flapper with a Korky from HD. You cut off the Kohler plastic rim flush pipe and insert the Coast one into it after it is cut to size.
    Attached Images Attached Images  
    Last edited by Terry; 12-04-2008 at 03:17 PM.

  8. #8
    DIY Junior Member
    Join Date
    Oct 2009
    Location
    coatesville, pa.
    Posts
    1

    Smile If the flapper keeps leaking

    Quote Originally Posted by suzannaspring View Post
    Thanks so much for the info. My mom did talk to Kohler at the 800 number--She was told there are (I am not kidding) 12,000 other customers in line ahead of her waiting for this replacement part for this particular toilet, and that the company who made the part #84499 has gone out of business.
    I think the EB in the toilet model name means "Elongated Bowl."

    Again, much appreciated. S

    Grigg Industries Kohler 84499 Rebuild Kit In Stock
    I purchased the Grigg 84499 rebuild kit and after a few days, it began to leak again. The problem was the red -one flapper fits all - that they send with the kit. The round protrusion on the bottom of the flapper is too small and over time, it allows the flapper to offset itself in the drain hole to the point where water starts to leak around the edge of the flapper. To cure this, I just placed a 1/4 " bead of silicon caulk around the edge of the protrusion at the bottom of the flapper. This stopped the flapper from offsetting itself and completely cured the leak. Simple, free, and it works!!!!!!

  9. #9
    Customer Service Manager Plumbing Wholesale Peanut9199's Avatar
    Join Date
    Apr 2007
    Location
    Ontario, Canada
    Posts
    876

    Default

    Quote Originally Posted by suzannaspring View Post
    She was told there are (I am not kidding) 12,000 other customers in line ahead of her waiting for this replacement part for this particular toilet, and that the company who made the part #84499 has gone out of business.
    Great i have 4 on order, guess i'm not getting them.

    Thanks for the information i will have to call today.

  10. #10
    Moderator & Master Plumber hj's Avatar
    Join Date
    Aug 2004
    Location
    Cave Creek, Arizona
    Posts
    25,687

    Default Kohler

    PB means "plain, or round, bowl". EB means "elongated bowl". Other than the shape of the toilet bowl, both are the same.

  11. #11
    DIY Junior Member Em767's Avatar
    Join Date
    May 2010
    Location
    NY
    Posts
    2

    Default Kohler K3397EB toilet replacement

    I have two Kohler K3397EB toilets that are no longer operational and i need to replace both of them.
    Unfortunately the toilets match the tiles that the bathroom was build with and with the Sinks. Are there any toilets out there that i can buy with the same or approximate color as the k3397? I do realize that these toilets are discontinued and the replacement parts are a hassle to mess with. Thanks in advance for your help.

  12. #12
    Forum Admin, Expert Plumber Terry's Avatar
    Join Date
    Aug 2004
    Location
    Bothell, Washington
    Posts
    14,221
    Blog Entries
    1

    Default

    Kohler comes in about twenty colors.

    What are the two numbers that come after the model number?

  13. #13
    Moderator & Master Plumber hj's Avatar
    Join Date
    Aug 2004
    Location
    Cave Creek, Arizona
    Posts
    25,687

    Default

    I woule NOT replace those toilets, especially if they are in upstairs bathrooms. Repairing and maintaining them is only slightly different than a conventional one, unless yours have the pressure flush mechanism. The hassle comes in if you try to use Kohler OEM parts, which I never do.

  14. #14
    Forum Admin, Expert Plumber Terry's Avatar
    Join Date
    Aug 2004
    Location
    Bothell, Washington
    Posts
    14,221
    Blog Entries
    1

    Default

    You may be able to fix it with these parts

    http://www.lockeplumbing.com/detail....r3=FEI-NL9-LED
    Attached Images Attached Images  

  15. #15
    Moderator & Master Plumber hj's Avatar
    Join Date
    Aug 2004
    Location
    Cave Creek, Arizona
    Posts
    25,687

    Default

    Those parts are too expensive. A Coast 1B1X fill valve and a Korky flapper will restore it to proper operation, IF they are installed properly.

    Last edited by Terry; 05-02-2010 at 12:54 PM.

Similar Threads

  1. Kohler Rialto K-3402 toilet fill valve repair
    By koehler in forum Toilet Forum discussions
    Replies: 73
    Last Post: 04-13-2014, 07:44 AM
  2. Kohler Rochelle K3385-EB Ballcock & Flushvalve Replacement and Repair
    By LesMan in forum Toilet Forum discussions
    Replies: 31
    Last Post: 07-02-2013, 04:52 PM
  3. Fixing a leaking toilet - Kohler Saile K-3564 ( West Vancouver Repair )
    By johnfrwhipple in forum Shower & bathtub Forum & Blog
    Replies: 4
    Last Post: 09-03-2011, 09:11 AM
  4. KOHLER ROCHELLE Toilet Model K-3385 EB Repair Kit/Installation
    By goran in forum Plumbing Forum, Professional & DIY Advice, Tips & Tricks
    Replies: 2
    Last Post: 06-24-2011, 09:13 AM
  5. KOHLER Rochelle Toilet K 3385 EB repair & installation
    By goran in forum Toilet Forum discussions
    Replies: 1
    Last Post: 06-15-2011, 02:11 PM

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •