Where are Toto toilets made?

Discussion in 'Toilet Forum discussions' started by FJK, Jul 26, 2008.

  1. FJK

    FJK New Member

    Messages:
    73
    Location:
    Illinois
    In my other post, I said I just bought a new Toto Drake toilet from a Toto dealer. While researching the toilets on Toto's website, I got the impression their U.S. products where made in Atlanta, Ga. To my surprise, my Toto boxes for the toilet, tank, & seat said made in China. Other Toto products in the dealers stockroom said made in VietNam, Malaysia, etc. Is this cause for concern? Did I get a genuine Toto product?
    Thanks, FJK

    [​IMG]
    Toto Ultramax
    Last edited by a moderator: Feb 21, 2009
  2. Redwood

    Redwood Master Plumber

    Messages:
    7,450
    Location:
    Connecticut
    Toto is the largest plumbing manufacturer in the world!
    They have been in business over 90 years with manufacturing facilities all over the globe. The US plant is in Morrow, Georgia and no matter where your fixture was manufactured all Toto Products have the same strict quality control standards, and components will fit and match together regardless of where they are manufactured.http://www.totousa.com/whoweare.asp

    I have been supplying Toto as my toilet of choice to customers for over 5 years now and have never had a defect or, callback on one yet!:cool:

    It is truly suprising that at a time when every US toilet manufacturer is eliminating production in the US and outsourcing to China and Mexico that Toto a worldwide company home based in Japan would build a plant in the US... Go Figure! Yet these companies try to tell you that Toto is a Japanese toilet! Funny thing You probably stand a better chance of getting a US built toilet from Toto... I have!

    Enjoy your new toilet! It's a good one!
  3. Peanut9199

    Peanut9199 Customer Service Manager Plumbing Wholesale

    Messages:
    875
    Location:
    Ontario, Canada
    Most of the toilets are not made is US but some or like one piece.
    It's funny the only customers who refuse Chinese made toilets are Chinese.
    Maybe they know something we don't.
  4. Redwood

    Redwood Master Plumber

    Messages:
    7,450
    Location:
    Connecticut
    I imagine they do!
    But if they worked in Toto's China plant they might wonder why the quality there is unlike the rest of Chinese products.

    The last 2 pc. Toto I installed had a US bowl and a Vietnamese tank. Perfect fit and match and as usually Great quality... Toto pulls it off as far as quality!
  5. Albany

    Albany New Member

    Messages:
    6
    Location:
    New York
    The Drake I have has a bowl made in the USA & a tank made in Viet Nam.
  6. Redwood

    Redwood Master Plumber

    Messages:
    7,450
    Location:
    Connecticut
    I bet they fit together well and the color was a perfect match too huh?
  7. Gary Swart

    Gary Swart In the Trades

    Messages:
    7,387
    Location:
    Yakima WA
    Like it or not, "Made in USA" is a rapidly disappearing logo. It has been a fact of life in electronics and optics for a very long time, but more and more products that we use are either built entirely or assembled in foreign countries. There is always a quality concern with these products. Remember when "Made in Japan" meant, "This is cheap junk"? Today that means high quality, great performer. Other Asian countries are beginning to get the idea that if they are going to succeed in a global economy, they must product high quality. Unfortunately, not all products produced in these countries meet the standard yet, but in the case of Toto, even though they produce products in many countries, they maintain the highest standards of quality.
  8. Ian Gills

    Ian Gills Senior Robin Hood Guy

    Messages:
    2,777
    Location:
    USA
    I never used to pay any attention to "Made in the USA" until I bought two articles that changed the way I think.

    The first was a Zoeller sump pump. Fantastic piece of engineering.

    The second was a solid brass wall-hung mail box from a recently closed factory in Virginia. Amazing craftsmanship.

    If only I could say the same about American cars...

    Just because Toto are high quality now it does not mean they always will be. There is always a market for cheaper, lower-cost options. It's up to the manufacturer which bandwagon they jump on.
    Last edited: Aug 15, 2008
  9. Terry

    Terry Administrator Staff Member

    Messages:
    15,316
    Location:
    Bothell, Washington
    Ian,
    Right now, Toto has the least amount of defects in the industry. Why would you think they would change their business model, since being the best is working so well for them.

    It is the other companies that would love a shot at the Toto Bandwagon.

    http://www.toto.com/whoweare.asp

    http://www.toto.com/timeline.asp

    [​IMG]
    Toto Ultramax
    Last edited: Feb 21, 2009
  10. Peanut9199

    Peanut9199 Customer Service Manager Plumbing Wholesale

    Messages:
    875
    Location:
    Ontario, Canada
    I really like the "and if their town or neighborhood doesn’t recycle, they can bring their recyclables into work to be added to our plant recycling" part of it.

    This was taken from the Totology information book which speaks of all the "green" initiatives.
  11. Redwood

    Redwood Master Plumber

    Messages:
    7,450
    Location:
    Connecticut
    Just as long as they don't jump on the same wagon Am. Std. is riding on I'll use their product. I like to use products that I really don't have to wonder if I have junk in the box.
  12. Gary Swart

    Gary Swart In the Trades

    Messages:
    7,387
    Location:
    Yakima WA
    Your question really should be, "How are Toto Toilets Made" and not "Where". That's the key to the whole thing.
  13. Terry

    Terry Administrator Staff Member

    Messages:
    15,316
    Location:
    Bothell, Washington
    That is the real question.
    Their process is so different, that when I asked Gunnar Baldwin of TotoUSA if I could bring my camcorder into the factory in Georgia, he declined.
    No cameras are allowed in the factory. What they have done with manufacturing is their own invention, and they do it well.
  14. abaton6

    abaton6 New Member

    Messages:
    1
    Location:
    Vt
    Wrong

    Last edited: Jan 28, 2012
  15. Terry

    Terry Administrator Staff Member

    Messages:
    15,316
    Location:
    Bothell, Washington
    TOTO makes plenty of toilets in Georgia.
    You would be looking at the Ultramax, Vespin, Drake II, Soiree, Guinevere, to name a few.

    It's the only brand I've been selling where I can find a toilet still made in America on a regular basis.
    The three TOTO toilets in my home are made in America.
  16. jadnashua

    jadnashua Retired Defense Industry Engineer xxx

    Messages:
    22,274
    Location:
    New England
    Supply and demand might dictate they could either export or import things...but, they do have a big factory in Georgia that usually can supply the US, but possibly not always.
  17. Runs with bison

    Runs with bison Member

    Messages:
    897
    Location:
    Midwest
    I'm a patriot too, but will not support U.S. companies making crappy products just because they are made in the U.S. I expect U.S. products to be superior, not inferior and I'm willing to pay more for a superior product.

    Fortunately, at least half of the Toto toilet assembly is made in the U.S. The other half of two piece toilets I've installed came from Vietnam (where capitalism has beaten communism from within...ironic.)
  18. Terry

    Terry Administrator Staff Member

    Messages:
    15,316
    Location:
    Bothell, Washington
    If someone wants a toilet made in the USA, then I sell them a TOTO Ultramax, or Drake II. I get asked sometimes why the Drake II is a bit more then the original Drake. It has a taller bowl, comes with Sanagloss and has double cyclone rinse. Also, the boxes say "Made in the USA". They work great too. Made in the USA.
  19. red92s

    red92s New Member

    Messages:
    8
    Location:
    Atlanta, GA
    The Morrow, GA facility makes a sizable chunk of the toilets sold in North America but has capacity constraints that prevent it from producing everything. TOTO has a long list of products that qualify for the "Buy American Act", although not all may qualify to have the "Made in the USA" tag on the packaging. In addition to toilets, they have recently started assembling faucets in GA as well.

    http://www.totousa.com/Portals/0/BrochureDownloads/BAA-0410.pdf
  20. Alto

    Alto New Member

    Messages:
    1
    Location:
    California
    Believe it or not over 70% of Mansfield products are made in Ohio including everything from their pressure assist toilets to their Alto 1.6 and 1.28gpf as well as their 1000 gram flushing Summit toilet.
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