Uh oh.....something broke, bad!

Discussion in 'Water Softener Forum, problems, installation and r' started by opto_isolator, Aug 11, 2014.

  1. opto_isolator

    opto_isolator New Member

    Messages:
    20
    Location:
    Florida
    So my neighbor called around noon time today, and said I had a ton of water coming out of my garage. They shut off the water (luckily they saw it). Once I arrived home, this is what I found:

    [​IMG]

    I purchased this thing from Ohiopurewater back in Jan. I called them and talked to Dave today, who said he's never seen that before. I sent him the photos, and they said they'd call back. There was absolutely nothing wrong with this thing when I left today - it has been working excellent for the past 8 months, up until this morning. I was very lucky - as the softener is in an area that is not prone to water damage. Has this happened to anyone else before? And no - I didn't overtighten the control head when I installed it - I made sure of that!

    Attached Files:

  2. Tom Sawyer

    Tom Sawyer In the Trades

    Messages:
    3,172
    Location:
    Maine
    Can't say that I've seen that either. Must be ever a bad moulding or is it by chance a Chinese knock off valve?
  3. opto_isolator

    opto_isolator New Member

    Messages:
    20
    Location:
    Florida
    Doubtful that it is a knockoff - since I bought from a reputable dealer. He called back and said they would ship out a replacement control valve, with a return tag for the damaged one. Thank goodness for good service!!!
  4. opto_isolator

    opto_isolator New Member

    Messages:
    20
    Location:
    Florida
    Now the question remains - do I need to drain the tank or should I be OK? The riser pipe didn't come up, from what I see. It was held in place by the top basket. I'm wondering if it's OK to leave the tank full until the new head comes, rather than dump everything out, try to capture the resin and gravel, or just flush it when I get the new one. Any recommendations?
  5. Tom Sawyer

    Tom Sawyer In the Trades

    Messages:
    3,172
    Location:
    Maine
    If the distributor tube didn't move or wasn't damaged you should be able to leave everything and replace the valve. Did any pieces of the old one fall into the tank?
  6. opto_isolator

    opto_isolator New Member

    Messages:
    20
    Location:
    Florida
    From what I can tell - no. I didn't see any pieces in the top basket, luckily!
  7. ditttohead

    ditttohead Water systems designer, R&D

    Messages:
    1,836
    Location:
    Ontario California
    I have seen this before on several different control valves. It could be an anomaly in the plastic, or it could result from a lack of flexibility in the plumbing. The most common cause is the plumbing hanging on the control valve. That being said, I have seen it even with flexible connectors being used which would negate the weight of the plumbing. I have also seen this in areas of extreme pressure. Water pressure should be tested regularly if you are in an area that uses pumped instead of gravity pressure. I have seen areas in Southern California that exceed 200 PSI at night.

    Fleck and Clack will both take care of that without any problem.
  8. opto_isolator

    opto_isolator New Member

    Messages:
    20
    Location:
    Florida
    That's what Dave from Ohiopure said as well - could have been a pressure spike. Is there any way to guard against those? I wouldn't think that the CPVC plumbing would cause that. Should I try and secure it to the wall?
  9. ditttohead

    ditttohead Water systems designer, R&D

    Messages:
    1,836
    Location:
    Ontario California
  10. Tom Sawyer

    Tom Sawyer In the Trades

    Messages:
    3,172
    Location:
    Maine
    A pressure regulating valve on the cold water inlet.
  11. Mikey

    Mikey Aspiring Old Fart, EE, computer & networking geek

    Messages:
    2,714
    Location:
    Central Florida
    Is there such a thing as a "water fuse" that could be placed in a water line to monitor the flow and if it exceeded a certain amount, trip a shutoff?
  12. Tom Sawyer

    Tom Sawyer In the Trades

    Messages:
    3,172
    Location:
    Maine
    Yes. Expensive and a pain in the ass
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