Toto toilet seats that are not soft-close

Discussion in 'Plumbing Forum, Professional & DIY Advice' started by greenetruck, Jul 21, 2013.

  1. greenetruck

    greenetruck New Member

    Messages:
    6
    Location:
    Virginia
    I realize that this subject probably has been beat to death. But I could not find the answers to my question by a site search.

    I am prepared to purchase a Toto Drake CST-744SL (elongated, ADA). I wish to purchase a Toto elongated toilet seat, to insure that the Bone color (my choice) of seat and toilet match.

    I have read many posts regarding Toto soft-close failure. I do not need nor desire the soft-close feature.

    Does Toto market a non-soft-close seat that fits the Drake? If so, what is the model number?

    Cheers......Greenetruck
  2. Terry

    Terry Administrator Staff Member

    Messages:
    15,412
    Location:
    Bothell, Washington
    TOTO only makes softclosing residential seats.
    I have sold thousands of them. I have almost never heard of a failed hinge. If it was an issue, I'm sure I would be getting calls.

    On the other hand, I personally hear from previous customers that insist that they want the soft close with the next toilet they buy. I have thousands of past customers that love the seats. They helped sell the toilets in first place, and keep helping with the sales.

    A few people that like things the way they were, don't like change. They tend to complain that the world has shifted and they don't like it. They don't like a lot of things and they make sure everyone knows they don't like stuff.

    I do hear every day from happy customers that did like the seat. But you will never see "them" post that. They just keep buying.

    Me..............I try to follow and hang out with happy people. It's much nicer.

    Things I like about softclose.

    They seem to last longer than standard seats. That's right. They last longer, and don't chip like painted seats.

    I like that I don't have to touch them as much. If the seat if up, just start the thing, and it will finish dropping down easily by itself. It gets me to the lav faucet that much quicker to wash my hands.

    I like that the colors match better with the seats. Though Bone on Bone is a tougher match than Cotton on Cotton.
    The Bone won't be a perfect match no matter which seat you put on.

    Kohler also makes some nice softclose seats.
    When I install Kohler I make sure they get the Kohler softclose seats too.
  3. greenetruck

    greenetruck New Member

    Messages:
    6
    Location:
    Virginia
    Terry:

    Thank you for your prompt reply. I guess I got a little spooked by the posts I have read about the Toto soft-close seat hinge fluid leakage/failure. Thanks to your encouragement, I am sold on the Toto soft-close.

    A question. I have read that all Toto elongated seats are same size, but that the seats come in two, three, or more shapes, depending on the model (some flatter, some fatter). I am looking for a traditional style and shape to fit my wide, heavy, traditional bottom. Can you recommend a model number?

    Cheers......Greenetruck
  4. jadnashua

    jadnashua Retired Defense Industry Engineer xxx

    Messages:
    22,313
    Location:
    New England
    The outer profile of the Toto seats only comes in two styles: round or elongated. Their top surface profile does vary...not up to date on the latest.
  5. wjcandee

    wjcandee Wise One

    Messages:
    1,973
    Location:
    New York, NY
    For what it's worth, one way to make sure that your seats last the longest is not to press them down constantly. Just give them a nudge, and let them do their thing. Jim, who is an engineer, is I think the one that posited that constantly pushing them into place is probably what causes premature failure for those few people who experience/complain about that issue. The pushing stresses the seals by increasing the pressure in the chamber. The seats and hinges are not, definitely not, fragile, but maybe years of doing that by people who "wonder why it won't close" might cause the issue in a few circumstances. It's easy enough to explain to family members how to treat the seat, and the occasional confused guest isn't going to make any difference.
  6. jadnashua

    jadnashua Retired Defense Industry Engineer xxx

    Messages:
    22,313
    Location:
    New England
    FWIW, one of mine is now 13-years old, and still works fine. THe other one is newer, but also is as well.
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