Toto SS114 toilet seat premature failure?

Discussion in 'Toilet Forum discussions' started by johnhnhn, Mar 9, 2013.

  1. johnhnhn

    johnhnhn New Member

    Messages:
    2
    Location:
    NM
    I purchased two Toto toilets 17 months age. Both have # SS114 toilet seats. Both have the same problem. That is that the soft close seat no longer soft closes. The bottom part (that you sit on) will soft close if it is lifted, but the top seat cover just falls when let go. They both worked for a little over 12 months (the warranty is 12 months). I've looked on Toto's website for fixes or adjustments, but didn't find any.
    So my question is: Can these be fixed? And if not what OTHER brand of soft close seats to replace them with that is reliable and won't quickly fail?

    Thanks, John
  2. stephenk

    stephenk New Member

    Messages:
    53
    Location:
    Plains
  3. Terry

    Terry Administrator Staff Member

    Messages:
    15,011
    Location:
    Bothell, Washington
    I sell a few hundred of the SS114 and SS113 every year.
    I've almost never had a return.
    I do see a lot of Church and Bemis composte wood seats with problems though.
  4. jadnashua

    jadnashua Retired Defense Industry Engineer xxx

    Messages:
    22,021
    Location:
    New England
    Someone found a suitable silicon grease that can be used to fill the hinge. If the o-rings are damaged, that may be harder to find exact replacements for. The things tend to fail if people push them down. this can generate a lot of hydraulic pressure, and blow out the seal. They work fine for a long time if you let them do their thing, though. There's only a very small path for that thick fluid to go through - it doesn't like to be rushed!
  5. Gary Swart

    Gary Swart In the Trades

    Messages:
    7,350
    Location:
    Yakima WA
    I have 2 of these seats and have had no problems. I wonder if some one using these toilets of yours, has been forcing them to close. Now that's just a question, not an accusation.
  6. johnhnhn

    johnhnhn New Member

    Messages:
    2
    Location:
    NM
    Thanks, for all the replies.
    Toto sent me two in warranty replacements, even though they were over 1 year old!

    As far as forcing them closed...would not forcing them open exert the same forces on the hydraulics as forcing them closed? I certainly do not want to take ~30 seconds to open them every time I use the toilet. I chose to leave the seats closed to keep my dog from drinking from the toilet, and also we use the toilets to sit on when dressing or undressing. If moving these seats rapidly will destroy the mechanism, then maybe "soft-close" seats are not practical for frequent opening & closing.

    Do other brands of "Slow-close" seats use a different design?
  7. jadnashua

    jadnashua Retired Defense Industry Engineer xxx

    Messages:
    22,021
    Location:
    New England
    Little check valves make for safe opening.
  8. Gary Swart

    Gary Swart In the Trades

    Messages:
    7,350
    Location:
    Yakima WA
    I was not suggesting forcing them open, just closed. The should open like any other seat.
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