Toto Soft Close Repair?

Discussion in 'Toilet Forum discussions' started by gerlando, Apr 2, 2009.

  1. bighornram

    bighornram New Member

    Messages:
    19
    Location:
    New Mexico
    Turning attention back to repairing the valves for use, I've been googling like crazy. I'm wondering if the resin from an epoxy could be used without a hardener. The original substance seems to be a rubber or silicon based gel with molasses type stringy consistency. Interestingly when I removed what was left, I suck it to a cardboard box. Later that evening it has self leveled and ran down the side of the box. This is like nothing I've seen before. Maybe we can come up with a replacement for this gel and many will be able to repair these things. :)
  2. DECJ

    DECJ New Member

    Messages:
    21
    Location:
    La Sal, Utah
    I guess I am left wondering what causes the failure in the first place. Those who report that the original fluid has leaked out would seem to point to the o-rings or the hinge casing containing the fluid. In such as case, simply replacing the fluid (even if it was the actual OEM fluid), would probably not last as pressure would likely be lost and/or the fluid would just leak out again over time. Obviously, the first hurdle is finding out what exactly the fluid is. If Toto would share the information as to the supplier or vendor who makes the soft close hinges, then we could contact them to at least find out what the liquid is.
  3. bighornram

    bighornram New Member

    Messages:
    19
    Location:
    New Mexico
    I would have no trouble purchasing replacement hinges. I would think replacing the O-rings in the valve would solve the leakage problem.
  4. DECJ

    DECJ New Member

    Messages:
    21
    Location:
    La Sal, Utah
    I dare say most of us would have no trouble purchasing replacement hinges ... if they were available. I am just not willing to buy a whole new seat assembly which is the only route Toto offers its customers.
  5. TSPORT

    TSPORT New Member

    Messages:
    46
    Location:
    Philly,PA suburbs
    Ever see the movie "The Blob" (the original with Steve McQueen)? Maybe a little piece of The Blob slipped out of the net when that helicopter was hauling it away after they froze it. The piece regenerated into a huge mass but had a change of heart and decided to be useful to the world instead of consuming it and has been donating little pieces of itself here and there so unnamed vendors can manufacture soft-close toilet seats for toilet companies like Toto! How's that for a long sentence?
    OK, seriously, Bemis also makes (or sells) soft close seats sold at the orange big box. Maybe you could contact Bemis and get them to provide some info on the substance they use. -TSPORT
    :D
  6. kevin flanagan

    kevin flanagan New Member

    Messages:
    1
    Location:
    new jersey
    toto soft close repair

    Has anyone tried K-Y Jelly! It is a thick, glycerin base material that can be used for more than you think! :rolleyes: I have had mine apart and seen the material in it, but haven't tried K-Y Jelly until I read the posts and started thinking on a solution. To remove the mechanism you have to slide the stainless shafts out towards the center (carefully spreading the two plastic retainers-careful....don't break), remove the lid and cover, then you can remove the mechanism, remove the two screws, pull the cover off and look inside. You will see the blue wiper blade, I would fill on both sides of the wiper with the KY, then reassemble. Be careful not to damage the "O" rings, and also the small "O" rings on the screws holding the mechanism together. If your mechanism has leaked, check to make sure all the "O" rings are in good condition. Assemble in the reverse order.....Gauge-Guy
  7. ajl

    ajl New Member

    Messages:
    1
    Location:
    Seattle, WA
    Fixed!

    After reading through this thread, I realized I had encountered something very similar to the clear goo in the SoftClose hinge: QuakeHold Gel.

    http://www.quakehold.com/safety-dur...ss-safety-furniture-straps-QHgeldetailQH.html

    It's a clear, sticky, rubbery substance that's supposed to keep glassware from flying off the shelf when an earthquake hits. I had used some for the intended purpose and was dismayed to find that, over time, it would run and drip rather than staying in place under the fragile items on my shelves. It sounded like it would be a perfect substitute for the Toto SoftClose mystery goo.

    So I opened up my SoftClose hinges and wrapped a strip of the QuakeHold gel around the inner cylinder. I put everything back together... and it works perfectly! It's more viscous than the official goo, but I like it that way.

    Hope this helps,
    Aaron
  8. Gary Swart

    Gary Swart In the Trades

    Messages:
    7,386
    Location:
    Yakima WA
    There do not seem to be too many complaints about the soft close seats. There probably have been problems that were not reported on this forum, but since this is a Toto friendly site, it would be logical to think that we would have heard about them. Sorry the original poster had a problem, but an isolated problem does not mean all soft close seats are bad.
  9. MSTUART1

    MSTUART1 New Member

    Messages:
    1
    Location:
    LONG BEACH CA
    Toto tollit seat hinge fix

    has any one tried hydraulic fluid? Did THE KY Work?
  10. Ethereal

    Ethereal New Member

    Messages:
    1
    Location:
    United States
    My seat went out after 9 months. Just the top lid though. I'm sure that my kids' propensity to push the seat down is what did it. Toto is sending me a replacement seat but I'm going to try to fix it myself anyway. I'll try two fluids: Novagard G662 silicone grease, and a thicker silicone grease that I have for lubricating brake caliper pins. You can get silicone grease in all different viscosities, and I'm pretty sure that's what they would use in the factory.
  11. gldnbrew

    gldnbrew New Member

    Messages:
    1
    Location:
    NY
    Yes they can be repaired. I just finished mine. Took several tries but here is solution. Read the rest of the thread first to see how the closer is taken apart. I tried several thick Silicone greases but here is the one that DOES WORK ACE Brand #4095667 Silicone Grease 90% Pure. Warning this stuff is very sticky and gooey. After cleaning old grease out (not necessary if this is your first time), put a SMALL amount on top of each cylinder and go do something for 10 -15 minutes (it wakes awhile to flow down), when it is all settled down add some more, do this until it is almost up to the top of the cylinders. When this is complete reassemble everything and WALLA a seat that works as good as new.
  12. theob88

    theob88 New Member

    Messages:
    1
    Location:
    BC, Canada
    Thanks for the tip gldnbrew. I purchased two of these seats and one of them failed about about 2 years later. I tried repacking the bad cartridge with vaseline and an automotive grease I have and neither worked. I'm glad you found something that does. I don't know where to buy ACE brand products where I live, but looked it up and it's advertised as an o-ring grease. I found this grease http://www.homedepot.ca/product/silicone-lubricant/910532 on the Home Depot site. It's by Moen and is for valve components but looks to be a similar product. I'll purchase some and see if it does the trick and I'll follow your advice for repacking the cartridge. I'm assuming you reused your o-rings as ones that small are going to be hard to find.
  13. route99capilano

    route99capilano New Member

    Messages:
    1
    Location:
    Alberta
    I am having same problems from Alberta. Did the stuff from home depot work theob88??
  14. SteveW

    SteveW DIY Senior Member

    Messages:
    1,053
    Location:
    Omaha, NE
    Just discovered my 5 year old Toto soft-close seat not closing softly. Lid part works fine.

    I took the seat off and noticed the one hinge pin, the one for the seat, had somehow pushed its way outside the 2 plastic prongs that are intended to keep it from moving too far inboard (toward the middle).

    I used a small hammer and pounded that hinge pin back into place, and so far seat seems to be working fine now. Nothing wrong with the hydraulics.
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