Toto Sanagloss finish doesn't look right, am I crazy?

Discussion in 'Toilet Forum discussions' started by Williamsem, Sep 9, 2013.

  1. Williamsem

    Williamsem New Member

    Messages:
    16
    Location:
    NY
    Thanks to this forum, I have a Vespin with Sanagloss in my powder room, and we love it!

    So now I'm about to panic because the finish looks off, so I'm hoping the experts here can chime in and let me know if this is normal.

    From a short distance, it looks fine, all nice and smooth and sparkly.
    [​IMG]

    But on closer look, there is a fine cracke to the finish, though it still -feels- smooth. It seems to be just in the bowl and ends at the top of the rim.
    [​IMG]
    [​IMG]
    [​IMG]
    [​IMG]

    It's hard to photograph, but that last pic is pretty true to what it looks like in person. All over the inside of the bowl and around the inside of the rim.

    Is this normal? I'm hoping it is. I have been cleaning it with just the toilet brush, and sometimes wipe the rim with a moist wipe (I think cottonelle, but regardless it is not a harsh cleaner). I put a bleach tab in last night to combat a mold problem we are having (I know, not optimal, but I read about the mold over on the Toto sight and it's ok for one cycle to kill mold problems, they just recommend calling for replacement parts when the cycle is done). I don't think that would cause this problem, but I honestly haven't looked very close before now.

    Anyone have insight on this?
  2. wjcandee

    wjcandee Wise One

    Messages:
    1,898
    Location:
    New York, NY
    I would call or email Toto customer service about it. See what they say as a starting point. 1-888-295-8134
  3. Williamsem

    Williamsem New Member

    Messages:
    16
    Location:
    NY
    Well, that sounds like this is not normal. I will call them Thursday when I'm home during the day. I'm headed to work for an evening shift at the moment, and longs days Tues/Wed.

    Thanks for weighing in!
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