Goodbuygurl
New Member
I am a Kitchen & Bath designer with a General Contractors license in Fairfax County Virginia and have used TOTO toilets for more than 10 years with a high degree of confidence and great customer satisfaction.
My ENTIRE business is based on client referrals - I have not advertised in YEARS and so - like many of the other professionals on this forum - I take my reputation very seriously.
I recently had my (long time) Licensed plumber install the TOTO Promenade CST424 SFG
within a few months of installation, the valve inside the tank began to leak after flushing
Rather than solve this with incremental steps - we replaced the entire tank - not just the interior parts - this seemed to correct the problem of water leaking in to the bowl - However there is now a different problem - rather difficult to observe, but happens more than half the time the client uses it
The only way it can be describe is by saying that it sounds like a " air bubble" in the tank, coming from the water control system inside of the tank. Contrary to the previous problem, no water flows inside the toilet bowl.
TOTO is now sending new interior parts for the toilet -
I am told by other industry professionals that TOTO toilets have recently caused issues in the field - this is why I chose to replace the entire tank and not just the interior parts - to "put this to rest" and delight the client with superior customer service
How much more money do I need to spend on my plumber to correct this problem?
HOWEVER - this new issue leaves me wondering whether I should replace the Toto with a Kohler Highline?
Has anyone else experienced similar issues? Both your experience and your opinion is welcome
Thank you
My ENTIRE business is based on client referrals - I have not advertised in YEARS and so - like many of the other professionals on this forum - I take my reputation very seriously.
I recently had my (long time) Licensed plumber install the TOTO Promenade CST424 SFG
within a few months of installation, the valve inside the tank began to leak after flushing
Rather than solve this with incremental steps - we replaced the entire tank - not just the interior parts - this seemed to correct the problem of water leaking in to the bowl - However there is now a different problem - rather difficult to observe, but happens more than half the time the client uses it
The only way it can be describe is by saying that it sounds like a " air bubble" in the tank, coming from the water control system inside of the tank. Contrary to the previous problem, no water flows inside the toilet bowl.
TOTO is now sending new interior parts for the toilet -
I am told by other industry professionals that TOTO toilets have recently caused issues in the field - this is why I chose to replace the entire tank and not just the interior parts - to "put this to rest" and delight the client with superior customer service
How much more money do I need to spend on my plumber to correct this problem?
HOWEVER - this new issue leaves me wondering whether I should replace the Toto with a Kohler Highline?
Has anyone else experienced similar issues? Both your experience and your opinion is welcome
Thank you