TommydToto
New Member
Hello all. First time poster but I have been reading posts for a while. This is a wonderful community! I hope someone can help me. I am having our TOTO Neorest 600 reinstalled by our plumber to another bathroom in our place. After reinstall the toilet is flushing properly but the washlet is not operating (no water with the butt cleaning functions). The wand extends but there is no water that comes out of the rear, front cleaning options. I am trying to trouble shoot an notice that there is a missing screw that connects the washlet in the back of the toilet. The other 3 screws are there but the 4th screw got lost in the process. I went to HD and got a replacement screw but it is slightly different and not quite as long. Does TOTO use some magical screw that requires all 4 screws to be inserted that may touch some sensor for the washlet to function? Any other ideas on why the malfunction? Thank you!
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