NJmuddy
New Member
A few years ago, I bought and installed a TOTO Drake II with the infamous CEFIONTECT® feature. At first, it had green "stains" at the bottom, which TOTO customer support said was from hard water (we do have city water which is quite hard). I used vinegar and it helped a bit, but I had the suspicion something else was at play.
Well, 2 years later (life gets in the way) and now most of the finish/glaze below the water line is gone. It's dark brown and rough-textured (see attached photos); my guess it's raw porcelain without any glaze. I've lived in this area my whole life (i.e., same hard water) and NEVER saw a toilet do this so I can't figure another reason other than defect.
Thoughts/help? I contacted TOTO and am waiting to hear back. Thanks in advance.
Well, 2 years later (life gets in the way) and now most of the finish/glaze below the water line is gone. It's dark brown and rough-textured (see attached photos); my guess it's raw porcelain without any glaze. I've lived in this area my whole life (i.e., same hard water) and NEVER saw a toilet do this so I can't figure another reason other than defect.
Thoughts/help? I contacted TOTO and am waiting to hear back. Thanks in advance.