Symmons Allura shower mixer - faint water flow from shower

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Em Ron

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Hi all,

I bought a Symmons Allura shower kit with mixer, shower head etc.
The shower kit is pretty much the same as the shower/tub kit it seems, just with a plug for the tub outlet.

I installed the body (sweat), connected hot and cold per the instructions etc, put the valve in.
I turn on the water main. As expected at this point, the water doesn't come out (no leakage either).

When I turn the shower valve, only faint water flow comes out of the shower head pipe.

I tried replacing the spindle. Same exact result.
I wanted to see if the water can flow without the spindle.
I turned off the main, then unscrewed the spindle from the cap, and I put it through the other end of the cap. I screwed the cap back on to the body. So now the spindle is not inside the body, but the body is sealed from the valve end. I turned the main on and there it went - the flow was strong as I would've expected.

I am at a loss with what the problem could be. Seems like the spindle is not working well with the body. Would really appreciate any help you can offer. Thanks for reading.
 
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