Soft Close Lid bangs into tank

Discussion in 'Toilet Forum discussions' started by Pault, Nov 21, 2009.

  1. Pault

    Pault New Member

    Messages:
    1
    Location:
    Edmonds, WA
    Hello,
    I just installed a new Toto Drake with a Softclose lid. Everything went well except the lid snaps back and bangs into the tank when someone gets up from the seat. Has anyone else had this problem or is this normal?

    I've tried re-installing the seat several times but can't eliminate this snap back issue. Appreciate the help.

    Paul
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