Rotozip kaput, poor customer service

Discussion in 'Remodel Forum & Blog' started by chassis, Feb 3, 2007.

  1. chassis

    chassis Engineer

    Messages:
    339
    Location:
    SE Pennsylvania
    My 14 month old RZ10 Rotozip is kaput. I have traced it to a faulty speed control dial. Their owner's manual has no information on repair parts, nor does the website. The customer service phone number is not open at this time (11:25 am eastern Saturday). They must have determined that no one uses their tools on weekends.

    I'm going to try a work-around so that the weekend isn't lost - I'm cutting out some plaster walls for a tub surround.

    Next week, I'll take time out of my work day to deal with the Rotodunces on the phone.
  2. jimbo

    jimbo Plumber

    Messages:
    8,997
    Location:
    San Diego
    You are probably expecting too much if you want to find customer service on Saturdays!
    Here is a link to their warranty and service info ( your warranty is expired..1 year) but RotoZip is now owned by Robert Bosch/Skilsaw, and can be serviced at the service centers shown in the link. Looks like if you have a tool pre-2003, you can make a fishing line sinker out of it when it croaks!
    http://www.rotozip.com/GetSupport/Warranty
  3. chassis

    chassis Engineer

    Messages:
    339
    Location:
    SE Pennsylvania
    Thanks jimbo. I was expecting at least to be able to order replacement parts online, or at least see a list of parts. Nothing. I went out and got a 4 1/2" Dewalt grinder and some masonry cutoff wheels, which did the job very nicely. I'll do some fiddling with the Rotozip and if it seems like I can fix it, I will try to order the parts. I bypassed the speed control wheel, and it still didn't work. My next suspicion is the brushes.
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Forum Title Date
Remodel Forum & Blog Dremel or Rotozip.. Apr 29, 2006

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